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Receptionist - Stourport Medical Centre
1 month ago
Job summary
Stourport Medical Centre are looking for a receptionist to join their team for 37 hours per week (part time hours will be considered). The successful candidate be responsible for undertaking a wide rangeof administrative duties which include registering patients, bookingappointments, ensuring all information is managed correctly, filed and followedup accordingly. To act as the focal point of contact and be responsible for thedissemination of information, messages and enquiries for the medical team,liaising with multidisciplinary team members, and other health professionalswithin the practice.
Wyre Forest partnership are passionate about providing our patients with a first class service.
We are looking for a person who is:
Educated to a good level of education in Mathematics and English language.
Experience of working in a customer focussed role would be advantageous.
Have excellent communication skills and able to learn computer software packages.
Main duties of the job
Ensure that all patients and visitors at reception and telephone callers to the practice are greeting professionally and politely.
Answer all incoming phone calls from patients and other healthcare. Professionals. Divert them as appropriate and/or take messages.
Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary.
Make/cancel/rearrange appointments via the clinical system.
Support and assist clinicians as required.
Deal with requests and completed medical reports. Including the receipts of fees for such reports.
Keeping tidy the workspace and waiting area.
Open premises of a morning; set the alarm and lock premises of a night time.
About us
Wyre Forest Health Partnership: One successful and ambitious health partnership working atscale together to provide high quality innovative patient care, delivered by avalued and respected team
WFHP has been operating since December 2014 as a single Partnership, operating out of 5 surgeries, 3 are purpose built. We operate at scale and are at the forefront of primary care delivery in how we organise ourselves, having management and leverage for a large number of primary care employees (c250 people & c50 GPs). We also look after c 72 000 patients. We have a very strong quality improvement ethic, and are always looking to improve.
WFHP is working towards the NHS goals to reach net zero greenhouse gas emissions as soon as possible. We actively encourage new staff to take an interest in this and build sustainable practice into their roles .
Job description
Job responsibilities
Ensure that all patients and visitors at reception and telephone callers to the practice are greeting professionally and politely.
Answer all incoming phone calls from patients and other healthcare. Professionals. Divert them as appropriate and/or take messages.
Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary.
Make/cancel/rearrange appointments via the clinical system.
Support and assist clinicians as required.
Deal with requests and completed medical reports. Including the receipts of fees for such reports.
Keeping tidy the workspace and waiting area.
Open premises of a morning; set the alarm and lock premises of a night time.
Person Specification
Qualifications
Essential
Educated to GCSE level (or equivalent), including Maths and English.
Desirable
IT qualification
Experience
Essential
IT skills. Able to work in a logical, orderly, and methodical manner with attention to detail. Excellent verbal and written communication skills, being able to communicate effectively with a wide range of Partnership staff, both clinical and non-clinical, and patients.
Desirable
Previous experience of working within a similar role in GP Surgery/ Primary Care setting. Experience of using EMIS patient records system and software. Knowledge of Microsoft Office.