Medical Receptionist

4 months ago


StokeonTrent, United Kingdom Dunrobin Street Medical Centre Full time

An exciting opportunity for someone who would like to work for **Dunrobin Street Medical centre**.

Applications are welcome whether you are experienced or new to working in general practice and **interviews are likely to be held June 5th and June 6th morning.**

You will have a fantastic experienced team to learn from and to work with.

**Job Summary**

Receptionist role: To act as a care navigator, to provide a point of contact for patients and to act as a focal point of communication between patients, doctors and other medical and clerical staff.

Administrative role: To ensure medical records are kept accurately and to receive, action and workflow incoming letters, clinical documents, medical reports and other patient related paperwork.

**Working Hours: 36 hours**

Monday 08:00 - 18:30

Tuesday 08:00 - 15:00

Wednesday 08:00 - 16:00

Thursday 08:00 - 13:00

Friday 08:00 - 15:00

Will include 8:00AM starts or 6:30PM finishes and also some additional hours to suit the needs of the practice to cover annual leave and absence.

**Main Duties and Responsibilities**
- Greet patients coming into the surgery and direct them appropriately
- Create and update the appointment book under the supervision of the Reception Manager
- Ensure that patients requiring appointments are seen in a logical manner according to urgency.
- Run the surgery appointment system effectively
- Accurately record baby immunisation clinics onto the appointments screen & liaise with child health in relation to changes to clinics
- Answer calls to the surgery number and find the patient the appropriate service
- Follow up patients who do not attend for their appointments at the surgery
- Follow up of patients who do not attend hospital appointments
- Follow up patients who do not attend for retinal screening
- Take appropriate details from patients wishing to register with the practice and provide appropriate information about the practice
- Inform patients of their named GP
- Ensure up dated ethnicity codes are on all patients records
- Explain practice arrangements to patients and those seeking temporary cover.
- Accept and register patients in accordance with practice procedures
- Update patient demographic information when changes are identified.
- Advise patients of relevant charges for private services, accept payments and issue receipts.
- Respond to queries and request for information from patients and other agencies.
- Adhere to information governance policies and procedures
- Entering patient information onto the computer as required, in particular in relation to the Read coding of medical conditions
- Sorting and summarising of medical records
- Using docman and docman workflow for attaching, scanning of correspondence, reports, results ensuring scanned in correct record and any action to be taken is dealt with, particularly with regards to results to be seen by the duty doctor the same day
- Photocopy as requested
- Take requests for prescriptions accurately and enforce the repeat prescribing policy.
- Produce acute / repeat prescriptions under the supervision of the Practice Pharmacist
- Promote on-line access for booking of appointments and requesting of repeat prescriptions
- Record and book requests for ambulances.
- Ensure the reception and waiting areas are kept neat and tidy
- Ensure infection control procedures are maintained with regard to cleaning of the reception, admin and waiting areas (including the cleaning of vomit/faeces in accordance with practice procedures)
- Completion of hazardous waste forms on a weekly basis
- File and retrieve medical records as required, ensuring strict alphabetical order.
- Ensure that correspondence (paper and electronic) are directed quickly and correctly.
- Receive and make telephone calls as required / to accurately record messages.
- Appropriately action any digital requests made online
- Open the surgery premises and prepare for surgery
- Secure premises according to practice guidelines.
- Document all requests for reports to be completed by the GP
- Complete referrals to the district nurse team under the supervision of the GPs
- Process the actions recommended by clinicians from hospital letters and pathology/radiology
- Produce pathology requests as directed by the clinician
- Maintain awareness of target patient groups e.g. GSF, ILCT, Admissions Avoidance
- Support QOF/QIF and enhanced service targets as directed by the practice manager/Reception manager
- Follow instructions given by the Practice Manager and Reception Manager.
- Give out patient questionnaires to patients for surveys being undertaken
- Undertake specific data entry or admin. projects as instructed by Practice Manager/reception manager
- Act as a first point of contact for key areas and direct patients appropriately
- Adhere to all practice policies procedures and guidelines.
- Comply with the standards set out in the contract of employment.
- Undertake any other duties as appropriate to the role.

The duties


  • Medical Receptionist

    5 months ago


    Stoke-on-Trent, United Kingdom Goldenhill Medical Centre Full time

    Medical Receptionist at Goldenhill Medical Centre required Pay is £11.75 an hour Part time (24 hours) Monday 2pm - 8pm Tuesday 8am - 2pm Thursday 8am - 2pm Friday 1pm - 7pm Previous experience desirable but not essential **Job Types**: Part-time, Permanent **Salary**: £11.75 per hour Schedule: - Monday to Friday **Experience**: - Medical...

  • Medical Receptionist

    5 months ago


    Stoke-on-Trent, United Kingdom Middleport Medical Centre Full time

    **Medical Receptionist at Middleport Medical Centre required** Pay is £10.50 an hour Practice is open between 8am - 8pm Monday - Friday **Part time hours** Hours would be 6 hours over a four day week This would include 2x 8am starts and 2x 8pm finishes Previous experience desirable but not essential **Job Types**: Part-time, Permanent **Salary**:...

  • Medical Receptionist

    4 months ago


    Stoke-on-Trent, United Kingdom Middleport Medical Centre Full time

    **Medical Receptionist at Middleport Medical Centre required** Pay is £10.50 an hour Practice is open between 8am - 8pm Monday - Friday **Part time hours** Monday 2pm till 8pm Tuesday 8am till 2pm Wednesday 8am till 2pm Friday 2pm till 8pm Previous experience desirable but not essential **Job Types**: Part-time, Permanent Part-time hours: 24 per...

  • Medical Receptionist

    6 months ago


    Stoke-on-Trent, United Kingdom Millrise Medical Practice Full time

    The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Maintain and monitor the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring...

  • Medical Receptionist

    4 months ago


    Stoke-on-Trent, United Kingdom EJ Connect Limited Full time

    EJ Connect are a specialist Recruitment Agency, providing Permanent and Temporary staffing solutions to GP Surgeries for all clerical positions. Our Mission is to connect great organisations with even greater people. **Medical Receptionist** - **GP Surgery**: - **Stoke**: - **Emis**: - **Part Time - Flexible**: - **Temp - Perm** **The role of the...

  • Medical Receptionist

    5 months ago


    Stoke-on-Trent, United Kingdom Cambridge House Surgery Full time

    Responsibilities: - Greet and check-in patients in a friendly and professional manner - Schedule and confirm patient appointments - Answer phone calls and respond to inquiries - Verify patient insurance information and collect co-pays - Maintain patient records and update information as necessary - Assist with billing and coding tasks - Ensure the waiting...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Millrise Medical Practice Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Medical Receptionist to join our team at Millrise Medical Practice. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.Main ResponsibilitiesProvide a warm and welcoming experience for...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Millrise Medical Practice Full time

    Job SummaryWe are seeking a highly motivated and organized Medical Receptionist to join our team at Millrise Medical Practice. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.Main ResponsibilitiesProvide a warm and welcoming experience for...

  • Medical Receptionist

    5 months ago


    Burton-On-Trent, United Kingdom EJ Connect Limited Full time

    EJ Connect are a specialist Recruitment Agency, providing Permanent and Temporary staffing solutions to GP Surgeries for all clerical positions. Our Mission is to connect great organisations with even greater people. **Medical Receptionist** - **Emis**: - **Part Time - circa 25 hours**: - **Flexible Hours**: - **Monday - Friday**: -...

  • Medical Receptionist

    5 months ago


    Stoke-on-Trent, United Kingdom Orchard Surgery Full time

    **Orchard Surgery** **Job Title**: Medical Receptionist **Hours**: 37 hours per week Tuesday 08:00-18:00 / Wednesday 08:00-18:30 / Thursday 08:00-17:30 / Friday 08:00-18:00 **Accountable to**: GP Partners & Practice Manager **Reports to**: Practice Manager / Lead Receptionist **Location**: Orchard Surgery, Norton & Endon Surgery **Job Summary** Our...

  • Medical Receptionist

    5 months ago


    Stoke-on-Trent, United Kingdom Orchard Surgery Full time

    **Orchard Surgery** **Job Title**: Medical Receptionist **Hours**: 37 hours per week Monday 08:00-18:00 / Tuesday 08:00-18:00 / Wednesday 08:00-17:30 / Friday 08:00-18:30 **Accountable to**: GP Partners & Practice Manager **Reports to**: Practice Manager / Lead Receptionist **Location**: Orchard Surgery, Norton & Endon Surgery **Job Summary** Our...


  • Stoke-on-Trent, United Kingdom Hanford GP Full time

    Working within a team as medical receptionist for a GP practice with a list size of 7000 patients. This role requires the ability to be able to work under pressure and in a busy environment. Your training will result in having very good customer service skills, telephone and face to face and the experience in a health sector. If you are not already...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Millrise Medical Practice Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our team as a Medical Receptionist. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our clinical staff.Key ResponsibilitiesProvide a warm and welcoming experience for patients, responding to...

  • Medical Receptionist

    5 months ago


    Newark-on-Trent, United Kingdom Bilsthorpe Surgery Full time

    Bilsthorpe Surgery is a small, friendly and dynamic General Medical Practice, looking to recruit a part time receptionist with excellent communication skills to join our team. Working 20 - 25 hours per week over 4 days. Covering between the hours of 7.45am and 6.30pm. Previous experience in a GP practice is desirable, experience in a customer facing role...

  • Medical Receptionist

    1 month ago


    Burton upon Trent, Staffordshire, United Kingdom Stapenhill Medical Centre Full time

    About the RoleWe are seeking a highly organized and efficient Medical Receptionist/Administrative Assistant to join our team at Stapenhill Medical Centre. As a key member of our administration team, you will be responsible for providing exceptional patient care and administrative support to our doctors and staff.Key Responsibilities• Sorting and...

  • Medical Receptionist

    1 month ago


    Burton upon Trent, Staffordshire, United Kingdom Stapenhill Medical Centre Full time

    About the RoleWe are seeking a highly organized and efficient Medical Receptionist/Administrative Assistant to join our team at Stapenhill Medical Centre. As a key member of our administration team, you will be responsible for providing exceptional patient care and administrative support to our doctors and staff.Key Responsibilities• Sorting and...

  • Medical Receptionist

    5 months ago


    Stoke-on-Trent, United Kingdom Dunrobin Street Medical Centre Full time

    An exciting opportunity for someone who would like to work for **Dunrobin Street Medical centre**. Applications are welcome whether you are experienced or new to working in general practice and **interviews are likely to be held 15th and 16th June in the afternoon**. You will have a fantastic experienced team to learn from and work with. **Job...


  • Leigh-on-Sea, United Kingdom CV-Library Full time

    Staff partners are working with a local GP Practice in Leigh On Sea for a Medical Receptionist on a Temporary basis. Must have Previous experience using SYSTMONE This is a great opportunity for an experienced Medical Receptionist looking for part time hours , Key requirements: Are you experienced working as a Medical Receptionist and are looking for your...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Millrise Medical Practice Full time

    Job SummaryWe are seeking a highly motivated and organized Medical Receptionist to join our team at Millrise Medical Practice. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.Main ResponsibilitiesProvide a warm and welcoming experience for...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Millrise Medical Practice Full time

    Job SummaryWe are seeking a highly motivated and organized Medical Receptionist to join our team at Millrise Medical Practice. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.Main ResponsibilitiesProvide a warm and welcoming experience for...