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Feedback Administrator/Coordinator

2 months ago

York, United Kingdom One to One Recruitment Full time

Job title - Feedback Administrator/Coordinator

Job type - Temporary 6 months contract (possible permanent)

Location - York, Hybrid working

Hours - Full time - flexible working hours (35/week)

Salary - £16.48/hr (circa £29Kpa FTE)

This position is a great opportunity to work for a well-known charity in York in a full time, 6-month, temporary contract as a Feedback Administrator/Coordinator.

The purpose of the Feedback Administrator/Coordinator is to manage and coordinate the feedback function for the charity, ensuring feedback is responded to effectively and any lessons learnt are delivered across the organisation

Working in a small team, but within the larger Services Improvement, the Feedback Administrator/Coordinator will be:

  • Recording all feedback, including complaints from customers and other external parties & coordinating responses based on the feedback policy
  • Maintaining the database of complaints received and working collaboratively with people across the organisation to ensure actions and responses required are carried out in line with SLA’s
  • Providing the Executive Team and Board with reports & analysis of data from feedback received, with a view to improving performance
  • Managing and coordinating responses to any queries or information requests made to the organisation from regulatory bodies

The successful Feedback Administrator/Coordinator will have:

  • Experience of providing administrative support, utilising databases and IT systems to store and manage information
  • Confidence in communicating with a range of people (via face to face, phone, email, social media) as well as excellent listening skills
  • The ability to analyse data and present recommendations for change to colleagues
  • Knowledge of Microsoft Office applications, including PowerPoint, Excel, Outlook, Word, and experience of using and complying with internal databases, systems, policies and procedures

Initial interviews - ASAP

Client interviews - Monday 15th - Wednesday 17th July

Start date - Monday 22nd July

Communication/analysis/feedback/complaints/data management/excel/ stakeholder management/policy/charity