Business Administration Apprentice

6 months ago

York, United Kingdom Total Training Provision Full time

**Company Overview**: We are a thriving York-based equipment hire company that specializes in providing a wide range of high-quality equipment and machinery to various industries and individuals. Our commitment to exceptional customer service and reliable equipment has positioned us as a leader in our field. We are currently seeking an enthusiastic and organized Administrative Assistant to join our team and contribute to our continued success.

**Position Overview**: As an Administrative Assistant at our York-based equipment hire company, you will play a crucial role in ensuring the smooth and efficient operation of our business. Your attention to detail, exceptional organizational skills, and ability to multitask will be key to supporting various administrative functions. This role offers an opportunity to work in a dynamic environment, interact with diverse clients, and contribute to the growth of our company.

**Key Responsibilities**:

- ** Order Processing**: Process equipment rental orders, ensuring accuracy of information, availability of equipment, and adherence to rental policies. Generate invoices, rental agreements, and other relevant documentation.
- ** Database Management**: Maintain accurate and up-to-date records of customer information, equipment inventory, and rental history using our internal database and software systems.
- ** Scheduling and Coordination**: Manage equipment availability and rental schedules, coordinating with the operations team to ensure timely delivery and return of equipment. Assist in resolving scheduling conflicts and logístical challenges.
- ** Administrative Support**: Assist in general administrative tasks such as filing, data entry, photocopying, and maintaining office supplies. Help create and update procedural documents to streamline administrative processes.
- ** Billing and Payments**: Process customer payments, track outstanding balances, and follow up on overdue accounts. Collaborate with the finance department to reconcile payments and resolve billing discrepancies.
- ** Client Relations**: Foster positive relationships with both new and existing clients, addressing their concerns and feedback in a professional and friendly manner. Collect feedback to contribute to improving our services.
- ** Collaboration**: Collaborate closely with other team members, including operations, sales, and management, to ensure cohesive and efficient workflows.

**Qualifications**:

- High school diploma or equivalent; additional relevant certifications or coursework is a plus.
- Proven experience in administrative or customer service roles.
- Strong communication skills, both written and verbal.
- Proficiency in using office software and databases.
- Excellent organizational and time-management skills.
- Attention to detail and accuracy.
- Ability to handle multiple tasks and prioritize effectively.
- Customer-focused with a positive and proactive attitude.
- Problem-solving skills and the ability to adapt in a fast-paced environment.

**Additional Information**:

- Location: York, United Kingdom.
- Employment Type: Full-time.
- Compensation: Competitive salary based on experience.
- Benefits: Health insurance, retirement plan, employee discounts on equipment rentals.

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