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Customer Service

1 month ago

Stroud, United Kingdom Juice Recruitment Ltd Full time

Juice is delighted to be supporting a leading organisation in Stroud, in their search for a Customer Service Advisor.

Working within the Collections team, the ideal candidate will have the set objective of maximising cash collections and minimising bad debt through excellent customer service and effective debt recovery processes.

Day to day:

  • Handle and resolve inbound calls as well as complete outbound calls with customers who are suffering financial difficulty.
  • Take payments and negotiate affordable repayment options with customers to get the best possible outcome for the customer and the Company.
  • Investigate and resolve customer queries (which can be both sensitive and complex in nature) by working with other departments within specified timescales using various communication methods.
  • Process and progress accounts through our internal debt collection processes.

We would love to see:

  • Previous experience in customer service roles with an excellent attention to detail and investigative skills
  • Confident and professional telephone manner
  • Team player with ability to build rapport with customer and the team
  • High level of numeracy, accuracy, and problem-solving ability
  • Experience of using multiple IT systems simultaneously with good computer literacy (including Microsoft Office software packages)

Working hours