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Customer Service Representative
2 months ago
We are seeking an experienced Customer Service Representative to join our team at Juice Recruitment Ltd. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Handle and resolve customer inquiries and complaints in a professional and timely manner.
- Provide accurate and helpful information to customers, and resolve issues through effective communication and problem-solving skills.
- Work collaboratively with internal teams to ensure seamless customer service and support.
- Process and progress customer accounts through our internal systems.
Requirements:
- Previous experience in customer service roles with a proven track record of delivering excellent customer service.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- High level of numeracy, accuracy, and problem-solving ability.
- Experience of using multiple IT systems simultaneously, with good computer literacy (including Microsoft Office software packages).
Working Hours:
Our ideal candidate will be available to work a variety of shifts, including weekdays and occasional Saturdays. We offer a competitive salary and benefits package, as well as opportunities for career development and growth.
