Customer Service Representative
6 days ago
We are seeking a highly skilled and motivated Customer Service Agent to join our team at Ecotricity. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, providing timely and effective solutions to their queries and concerns.
Key Responsibilities- Customer Service: Provide first-class customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Account Management: Manage customer accounts, ensuring accurate and timely billing, and resolving any discrepancies or issues.
- Problem-Solving: Identify and resolve customer complaints, prioritizing and completing tasks to meet customer satisfaction and agreed time scales.
- Process Improvement: Collaborate with other teams to drive process improvements, reducing unbilled accounts and improving overall customer experience.
- Education and Coaching: Educate and coach customers on best practices for energy usage, promoting sustainable energy habits.
- Ad-Hoc Duties: Perform other duties as requested by Leadership and Management, ensuring seamless delivery of customer service.
We are looking for a candidate who is:
- Enthusiastic and Proactive: Comfortable taking the lead and working across cross-functional departments at all levels.
- Curious and Problem-Solver: Enjoy identifying and resolving complex problems using proven methodologies and learning new ways to improve processes.
- Strong Communicator: Able to communicate effectively and influence people at all levels to solve complex problems.
- Highly Motivated: Able to work on own initiative and deliver to tight deadlines.
Ecotricity is a leading green energy company, committed to changing the way energy is made and used in Britain. We are passionate about making a difference and promoting sustainable energy practices. As a valued member of our team, you will be supporting our mission to make the Green Britain Group net carbon neutral by 2025.
We offer a range of benefits, including:
- Healthcare Plan: Comprehensive healthcare plan for all employees.
- Life Assurance: Life assurance and generous pension contribution.
- Hybrid Working: Flexible working arrangements, including hybrid working options.
- Company Discounts: Various company discounts, including shops, gym, days out, and events.
- Holiday Allowance: 25 days holiday (plus bank holidays) and ability to buy/sell days.
- Cycle to Work Scheme: Cycle to work scheme, car pooling, and onsite parking available.
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