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Customer Service Representative

2 months ago

Stroud, Gloucestershire, United Kingdom Juice Recruitment Ltd Full time

We are seeking an experienced Customer Service Representative to join our team at Juice Recruitment Ltd. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Handle and resolve customer inquiries and complaints in a professional and timely manner.
  • Provide accurate and helpful information to customers, and resolve issues through effective communication and problem-solving skills.
  • Work collaboratively with internal teams to ensure seamless customer service and support.
  • Process and progress customer accounts through our internal systems.

Requirements:

  • Previous experience in customer service roles with a proven track record of delivering excellent customer service.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • High level of numeracy, accuracy, and problem-solving ability.
  • Experience of using multiple IT systems simultaneously, with good computer literacy and proficiency in Microsoft Office software packages.

Working Hours:

Monday to Friday, with occasional Saturdays. Flexible working hours to accommodate business needs.