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Customer Service Representative

2 months ago

Stroud, Gloucestershire, United Kingdom Ecotricity Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, providing timely and effective solutions to their queries and concerns.

Key Responsibilities:

  • Provide first contact resolution for customer queries and concerns, ensuring a high level of customer satisfaction.
  • Act as the primary point of contact for customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Manage and adhere to service level and resolution targets, ensuring that customer requests are completed efficiently and effectively.
  • Collaborate with internal teams to ensure seamless customer service delivery, resolving complex issues and escalating concerns as needed.
  • Take ownership of customer complaints, prioritizing and resolving them to the customer's satisfaction and within agreed timeframes.
  • Process and manage customer accounts, ensuring accurate and timely billing and resolution of customer requests.
  • Educate and coach customers on best practices for energy usage, promoting sustainable energy habits and reducing energy consumption.
  • Perform other duties as required by leadership and management, ensuring the delivery of exceptional customer service and support.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Proven problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Highly motivated and customer-focused, with a passion for delivering exceptional service and support.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer requests simultaneously.
  • Strong analytical and technical skills, with the ability to learn and adapt to new systems and processes.

What We Offer:

  • A competitive salary and benefits package, including a generous pension contribution and healthcare plan.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A range of employee benefits, including hybrid working, volunteering days, and access to company discounts and perks.
  • The chance to work for a leading renewable energy company, making a positive impact on the environment and contributing to a sustainable future.