Customer Service Representative

6 days ago

Stroud, Gloucestershire, United Kingdom Ecotalk Full time
About the Role

We are seeking a highly skilled and motivated individual to join our Customer Service Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide first-class customer service through various communication channels, including phone, email, and in-person interactions.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Work closely with internal teams to ensure seamless customer experience.
  • Develop and maintain a deep understanding of our products and services to effectively address customer inquiries.
  • Meet or exceed customer satisfaction targets and key performance indicators.

Requirements:

  • Previous customer service experience, preferably in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work in a team environment and adapt to changing priorities.
  • High school diploma or equivalent required; degree in a related field preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

About Us:

Ecotalk is a leading provider of innovative communication solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients. Our team is passionate about making a positive impact on the environment and our community.

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