Customer Service Representative

6 days ago

Stroud, Gloucestershire, United Kingdom Ecotalk Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Ecotalk team as a Customer Service Representative. As a key member of our service delivery team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide first-class customer service through inbound and outbound phone calls, delivering first contact resolution.
  • Ensure customer accounts are accurate and all requests are completed efficiently.
  • Take ownership of customer queries, responding promptly and updating customers frequently.
  • Manage customer queries via email and other communication channels.
  • Adapt to business needs and work collaboratively with the team to achieve objectives.
  • Work with the line manager to achieve personal and team goals.
  • Contribute to other projects and tasks as required.
About You

We are looking for a motivated and customer-centric individual with a passion for delivering exceptional service. You will have previous customer service experience and be able to work effectively in a fast-paced environment.

You will have excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike. You will also have a good understanding of numbers and be able to work accurately with financial information.

Requirements
  • Ability to build strong relationships with customers and colleagues.
  • Excellent customer service skills, with a focus on delivering first-class service.
  • Good computer literacy, including Microsoft Word and Excel.
  • Excellent listening and communication skills.
  • Effective objection handling and problem-solving skills.
  • Excellent attention to detail and ability to work accurately with financial information.
  • Ability to work with multiple IT systems and reports.
About Us

Ecotalk is a leading provider of customer service solutions, committed to delivering exceptional service to our clients. We are a dynamic and innovative company, always looking for ways to improve and expand our services.

We offer a range of benefits, including a competitive salary, healthcare plan, life assurance, and generous pension contribution. We also offer flexible working arrangements, including hybrid working and volunteering days.

We are an equal opportunities employer, committed to providing equality for all. We welcome applications from diverse candidates and are proud to be an inclusive and supportive workplace.

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