Customer Service Agent

5 months ago


Stroud, United Kingdom First Base Employment Ltd. Full time

**Customer Service Agent**

**Location**:Stroud

**Hours**:8.30am - 5.00pm

**Salary**:£23,980

**Key Responsibilities**
- To pro-actively communicate with the Sales Team & deliver exceptional administrative support at all times
- To accurately input all manual sales orders on to the internal company system in an efficient & timely manner
- To take personal ownership for making customer service decisions which will ‘delight’ customers at every possible opportunity
- To offer simple, timely & effective solutions to daily customer service issues whilst maintaining constant lines of effective communication with all relevant stake holders
- To communicate & collaborate with the Customer Service Team, the Customer Service Team Leader & the Customer Service Manager to offer innovative solutions to new challenges
- To deliver accurate & inspiring product information to all customers & resolve product support queries within an agreed timeframe
- To support all other Customer Service adjacent departments as & when needed to deliver an all-round outstanding customer service experience

**Key Skills**
- Demonstrable & exceptional verbal & non-verbal communication skills
- A pro-active approach to Customer Service
- Team focussed
- Collaborative approach
- Experience of working in or closely alongside a Customer Service environment in either a face to face or remote capacity



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