Customer Service Representative

4 months ago

Stroud, United Kingdom JUICE RECRUITMENT Full time

Juice Recruitment are excited to be supporting a leading company in Stroud, with their search for Customer Service Advisors to join their dynamic and fun team

We are looking for a motivated individual to join a enthusiastic and dynamic team.

**DAY TO DAY**:

- Handle and resolve inbound calls as well as complete outbound calls with customers who are suffering financial difficulty.
- Take payments with customers.
- Investigate and resolve customer queries (which can be both sensitive and complex in nature)
- Process and progress accounts through our clients internal process
- Ascertain full contact details (full name, telephone & address) for the customers, which may involve contacting letting agents, landlords, housing associations, etc.
- Process, cleanse and format data and update systems and records accurately, including external industry bodies
- Work within the team to achieve both personal and team objectives set by team leader or manager

**WE WOULD LOVE TO SEE**:

- Confident and professional telephone manner
- Team Player with ability to build rapport with customer and the team
- High level of numeracy, accuracy, and problem-solving ability
- Experience of using multiple IT systems simultaneously with good computer literacy (including Microsoft Office software packages)
- Excellent listening skills, verbal & written communication skills

**Working hours: Monday - Friday with hybrid working available and working 1 Saturday morning per month**

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,000.00 per year

Work Location: In person

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