Customer Service Representative
7 days ago
Job Summary: We are seeking an experienced Customer Service Advisor to join our team at Juice Recruitment Ltd. As a key member of our Collections team, you will play a crucial role in maximising cash collections and minimising bad debt through excellent customer service and effective debt recovery processes.
Key Responsibilities:
- Handle and resolve inbound calls as well as complete outbound calls with customers who are suffering financial difficulty.
- Take payments and negotiate affordable repayment options with customers to get the best possible outcome for the customer and the Company.
- Investigate and resolve customer queries (which can be both sensitive and complex in nature) by working with other departments within specified timescales using various communication methods.
- Process and progress accounts through our internal debt collection processes.
Requirements:
- Previous experience in customer service roles with an excellent attention to detail and investigative skills.
- Confident and professional telephone manner.
- Team player with ability to build rapport with customers and the team.
- High level of numeracy, accuracy, and problem-solving ability.
- Experience of using multiple IT systems simultaneously with good computer literacy (including Microsoft Office software packages).
Working Hours:
Monday to Friday, with a varied schedule including some evening and weekend shifts.
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