Managed Services Administrator
2 weeks ago
Exchange Communications it the UK’s leading supplier of smart, in-building cellular solutions. It is a forward-thinking tech business with more than 30 years at the forefront of the industry, who enables its clients to benefit from highly connected buildings that supports their operational requirements and driving forward their connectivity making it fit for the future.
Exchange Communications are currently recruiting for an experienced, enthusiastic, and enterprising individual to join our dedicated Managed Services team. You will be part of a team responsible for the first line support to our business customers. This role will encompass customer service and administration tasks, with the candidate being responsible for the delivery of orders, logging of fault incidents and following through to resolution and processing monthly billing. You will be expected to deliver a high standard of customer service to our existing and growing customer base through efficient handling of each query and solution provided.
What you'll need
- Minimum 1 years’ experience working within a telecoms managed service provider.
- Proven track record of delivering exceptional customer service in a managed service role.
- Experience in managing faults, communicating with carriers, working to SLA’s, billing, IP and hosted telephony is essential.
- Experience in Salesforce and Ability preferred.
- Competent IT skills, proficiency in excel required.
- Have a professional telephone manner, a proficiency in English.
- Have excellent interpersonal skills.
- Be motivated, a self-starter and team player.
- Attention to accuracy and detail.
- Ability to prioritise and time management.
- Competent decision maker.
What you will be doing
- Provisioning of fixed line install and transfers of PSTN, ISDN2, ISDN30, data connectivity, ADSL, FTTC and FTTP as well as Inbound and outbound voice products, IP telephony and hosted telephony.
- Placing customer orders, this will involve liaising with customers and network providers to ensure smooth and efficient delivery of our products and services.
- Aptitude to manage faults incidents from 1stline support through to resolution, logging to carriers and bring to resolution within service level agreement whilst providing regular customer updates.
- Ensure full knowledge of company portfolio, products and services are attained to order to prepare customer quotations and assist the sales team secure new business.
- Support and assist the sales and bid teams with quotes, pricing, solutions when required.
- Maintain company database accurately logging all orders, faults, and quotes on the CRM system.
- Prepare monthly billing accurately liaising with the Finance team to ensure correctly executed.
- Actively engage with other teams and senior management to discuss solutions, new business ideas, key analysis of MS services provided.
Competences
- Confidentiality.
- Business Acumen.
- Team Player.
- Decision Making.
- Commercial Awareness.
- Communication.
- Responsibility.
- Analytical.
- Planning & Time Management.
- Meeting Deadlines.
-
Noc Administrator
7 months ago
Kirkintilloch, United Kingdom M Group Services Full timeAbout The RoleTo support our growing business Magdalene are on the lookout for a Network administrator to join our team based in Kirkintilloch, Scotland. You will be part of our Service Delivery Team, responsible for creating customer reports and facilitating meetings required to ensure the smooth running of the service This role performs a vital part in...
-
Managed Services Administrator
2 months ago
Kirkintilloch, East Dunbartonshire, United Kingdom Exchange Communications Full timeExchange Communications it the UK’s leading supplier of smart, in-building cellular solutions. It is a forward-thinking tech business with more than 30 years at the forefront of the industry, who enables its clients to benefit from highly connected buildings that supports their operational requirements and driving forward their connectivity making it fit...
-
Telecoms Services Administrator
2 weeks ago
Kirkintilloch, United Kingdom Exchange Communications ltd Full timeExchange Communications ltd is a leading UK supplier of smart in-building cellular solutions with over 30 years of experience.We are seeking an experienced Telecoms Services Administrator to join our Managed Services team. In this role, you will be responsible for delivering customer service and administration tasks, including order delivery, fault incident...
-
Head of Service
7 months ago
Kirkintilloch, United Kingdom M Group Services Full timeAbout The RoleMagdalene have an exciting opportunity to recruit a Head of Service to deliver the day-to-day NOAM management (NOC) from our facility in Kirkintilloch, Scotland. The contract is with Scottish Power Energy Networks (SPEN) for the provision of Telecoms Network Operations and Maintenance (NOAM) The service delivery is based in the two SPEN...
-
Telecoms Service Delivery Expert
2 days ago
Kirkintilloch, United Kingdom Exchange Communications ltd Full timeJob DescriptionCompany Overview: Exchange Communications ltd is a leading supplier of smart, in-building cellular solutions with over 30 years of experience at the forefront of the industry. We enable our clients to benefit from highly connected buildings that support their operational requirements and drive forward their connectivity making it fit for the...
-
Customer Service Expert
6 days ago
Kirkintilloch, United Kingdom Exchange Communications ltd Full timeCompany OverviewExchange Communications is a UK-based tech business specializing in in-building cellular solutions. With over 30 years of experience, we have established ourselves as a leader in the industry.We are currently seeking a talented individual to join our Managed Services team as a Customer Service Expert - Telecoms. This role involves delivering...
-
Managed Services Operations Manager
5 days ago
Kirkintilloch, East Dunbartonshire, United Kingdom Exchange Communications ltd Full timeWe're seeking a talented individual to join our Managed Services team as a Managed Services Operations Manager. This is a fantastic opportunity for someone looking to take their career to the next level and lead our team to deliver exceptional results.About the RoleThe successful candidate will be responsible for overseeing the day-to-day operations of our...
-
Streetscene Service Manager
4 weeks ago
Kirkintilloch, East Dunbartonshire, United Kingdom East Dunbartonshire Council Full timeJob Description:">The Housing Policy Lead will lead a team of operatives, squad leaders, and shift planners in daily frontline services such as street cleansing and grounds maintenance. This role requires strong leadership and management skills, as well as the ability to work collaboratively with other teams and stakeholders.">Key...
-
Nursing Clinical Manager
2 weeks ago
Kirkintilloch, East Dunbartonshire, United Kingdom NHS National Services Scotland Full timeThe successful candidate will be responsible for overseeing the nursing aspects of the Community Mental Health Team (CMHT). This will include providing clinical leadership, supervising junior staff, and guiding students in their professional development. It is essential to have strong communication skills, a deep understanding of mental health conditions,...
-
Managed Services Operations Specialist
2 weeks ago
Kirkintilloch, United Kingdom Exchange Communications ltd Full timeAre you an experienced telecoms professional looking for a new challenge? We are seeking a skilled individual to join our Managed Services team as a Customer Experience Advocate. Based in the UK, this role offers an exciting opportunity to work with a leading provider of in-building cellular solutions and make a real difference in our customers' lives.In...
-
Part-Time Library Services Manager
1 month ago
Kirkintilloch, East Dunbartonshire, United Kingdom East Dunbartonshire Leisure & Culture Trust Full timeJob Title:Client Services LeadAbout Us:East Dunbartonshire Leisure and Culture Trust is a leading organization in the libraries sector, committed to delivering exceptional public library services.Job Description:We are seeking a highly skilled Part-Time Library Services Team Leader to join our team. As a key member of our Cultural Services team, you will...
-
Employee Services Assistant
4 weeks ago
Kirkintilloch, United Kingdom East Dunbartonshire Council Full timeJob SummaryPlease note this post is temporary for one year only.As a forward thinking council, committed to supporting our employees' development, you will find East Dunbartonshire Council has a working environment that is supportive and respectful, where ideas and personal contribution are encouraged.We now have an exciting, challenging but rewarding...
-
Project Administrator
7 months ago
Kirkintilloch, United Kingdom The Lennox Partnership Full time**The Role** TLP is a Social Enterprise offering a range of flexible employability support service for people living in Scotland who may be struggling to find work. The service gives participants flexibility and considers their circumstances to help them overcome any challenges they may have which may be preventing them from finding a job. As a Project...
-
Care Services Manager
1 week ago
Kirkintilloch, East Dunbartonshire, United Kingdom East Dunbartonshire Council Full timeAbout Our TeamOur care team at East Dunbartonshire Council is dedicated to providing the best possible care and support to our customers. We are seeking a highly skilled and experienced Senior Carer to join our team and contribute to our mission.Job OverviewThis is an exciting opportunity to join our care team as a Senior Carer. You will be responsible for...
-
NOC Engineer
4 weeks ago
Kirkintilloch, United Kingdom M Group Services Full timeAbout The RoleDue to the continued success and expansion of Magdalene we have an exciting opportunity for a NOC Engineer to support our growing business.This role is based in Kirkintilloch, Scotland. You will be required to work 2 days on/2 nights on, followed by 4 days off.Who are we?Magdalene is a leading telecom services supplier offering a complete end...
-
Telecoms Service Delivery Specialist
4 weeks ago
Kirkintilloch, United Kingdom Exchange Communications Full timeJob DescriptionWe are seeking a highly motivated and experienced Telecoms Service Delivery Specialist to join our Managed Services team at Exchange Communications.This is an exciting opportunity for a customer-focused individual with strong telecoms knowledge to deliver exceptional service to our business customers. You will be responsible for the...
-
Service Delivery Coordinator
6 days ago
Kirkintilloch, United Kingdom Exchange Communications ltd Full timeAbout the RoleWe are currently recruiting for a Technical Support Specialist to join our Managed Services team at Exchange Communications. As a Technical Support Specialist, you will be responsible for providing technical assistance and troubleshooting support to our customers.This is an exciting opportunity for a motivated individual who is passionate about...
-
Customer Service Liaison
1 week ago
Kirkintilloch, East Dunbartonshire, United Kingdom Deafblind Scotland Full timeJob Title: Customer Service LiaisonAbout the Role:The successful candidate will be working as a liaison between Deafblind Scotland and the deafblind community, enabling them to live a full and independent life. This role requires strong communication skills, both written and verbal, as you will be making phone calls, writing letters, and completing forms on...
-
Senior Healthcare Assistant
6 months ago
Kirkintilloch, United Kingdom Willing Care Full time**Senior Healthcare Assistant** **Hourly Rate: £12.24- £14** **Day or Night Shifts** **Hours: Full Time** **About the service**: A medium sized Nursing Home for older adults offering residential, nursing, dementia and palliative care. **Benefits for a Senior Healthcare Assistant** - Free On-site Parking - Bonus Scheme - Flexible working hours - Cycle...
-
Mental Health Charge Nurse Specialist
1 week ago
Kirkintilloch, East Dunbartonshire, United Kingdom NHS National Services Scotland Full timeNational Health Service (NHS) Scotland is a leading provider of healthcare services, with a commitment to delivering high-quality care to our communities. As a Band 6 Charge Nurse, you will play a key role in leading the nursing team and providing expert clinical guidance to colleagues.The successful candidate will have a strong understanding of mental...