Telecoms Services Administrator

2 weeks ago


Kirkintilloch, United Kingdom Exchange Communications ltd Full time

Exchange Communications ltd is a leading UK supplier of smart in-building cellular solutions with over 30 years of experience.

We are seeking an experienced Telecoms Services Administrator to join our Managed Services team. In this role, you will be responsible for delivering customer service and administration tasks, including order delivery, fault incident logging, and resolution, as well as monthly billing processing.

Key Responsibilities:

  • Providing fixed line installs and transfers, data connectivity, and voice products.
  • Managing customer orders and faults incidents from first line support to resolution.
  • Maintaining accurate company database and preparing monthly billing.
  • Supporting sales and bid teams with quotes, pricing, and solutions.

Requirements:

  • Minimum 1 year's experience in a telecoms managed service provider.
  • Proven track record of delivering exceptional customer service.
  • Experience in managing faults, communicating with carriers, and working to Service Level Agreements.
  • Proficient IT skills, Excel required.
  • Professional telephone manner, proficiency in English, and excellent interpersonal skills.

Salary Estimate: £28,000 - £38,000 per annum.

About Our Company:

Exchange Communications ltd is a leading provider of smart in-building cellular solutions with a strong focus on customer service and technical expertise. We offer a dynamic and supportive work environment with ongoing training and development opportunities.

Our Benefits:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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