Customer Experience Advocate

4 weeks ago


Kirkintilloch, United Kingdom Exchange Communications ltd Full time

We are seeking an experienced and enthusiastic individual to join our Managed Services team as a Telecoms Service Delivery Expert. Based in the UK, this role offers an exciting opportunity to work with a leading provider of in-building cellular solutions and contribute to the delivery of exceptional customer service.

In this role, you will be responsible for delivering high-quality customer service to our existing and growing customer base. This includes providing fixed line install and transfers, managing faults incidents, and maintaining company database accurately logging all orders, faults, and quotes on the CRM system.

We are looking for a motivated and self-starter who is proficient in English, has excellent interpersonal skills, and can prioritize tasks effectively. A professional telephone manner and attention to accuracy and detail are essential for success in this role.

This position offers a competitive salary of £40,000 - £50,000 per annum, depending on experience, as well as opportunities for career growth and development within the company.



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