Customer Service Expert
1 week ago
Company Overview
Exchange Communications is a UK-based tech business specializing in in-building cellular solutions. With over 30 years of experience, we have established ourselves as a leader in the industry.
We are currently seeking a talented individual to join our Managed Services team as a Customer Service Expert - Telecoms. This role involves delivering exceptional customer service and administration tasks, including order processing, fault management, and billing.
The ideal candidate will possess a strong background in telecommunications, excellent communication skills, and the ability to work effectively under pressure.
Key Responsibilities:
- Providing exceptional customer service and resolving customer queries in a timely manner.
- Managing fault incidents from first-line support through to resolution, ensuring that all necessary information is documented and communicated to stakeholders.
- Collaborating with internal teams to deliver seamless order processing, billing, and other administrative tasks.
Requirements:
- Minimum 1 year's experience working within a telecoms managed service provider.
- Excellent communication and problem-solving skills.
- Ability to work effectively under pressure and meet deadlines.
Salary: £28,000 - £32,000 per annum (dependent on experience)
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