Customer Service Expert

1 week ago


Kirkintilloch, United Kingdom Exchange Communications ltd Full time

Company Overview

Exchange Communications is a UK-based tech business specializing in in-building cellular solutions. With over 30 years of experience, we have established ourselves as a leader in the industry.

We are currently seeking a talented individual to join our Managed Services team as a Customer Service Expert - Telecoms. This role involves delivering exceptional customer service and administration tasks, including order processing, fault management, and billing.

The ideal candidate will possess a strong background in telecommunications, excellent communication skills, and the ability to work effectively under pressure.

Key Responsibilities:

  • Providing exceptional customer service and resolving customer queries in a timely manner.
  • Managing fault incidents from first-line support through to resolution, ensuring that all necessary information is documented and communicated to stakeholders.
  • Collaborating with internal teams to deliver seamless order processing, billing, and other administrative tasks.

Requirements:

  • Minimum 1 year's experience working within a telecoms managed service provider.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively under pressure and meet deadlines.

Salary: £28,000 - £32,000 per annum (dependent on experience)



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