Telecoms Service Delivery Expert
3 weeks ago
Company Overview: Exchange Communications ltd is a leading supplier of smart, in-building cellular solutions with over 30 years of experience at the forefront of the industry. We enable our clients to benefit from highly connected buildings that support their operational requirements and drive forward their connectivity making it fit for the future.
Job Title: Managed Services Administrator
Salary: £25,000 - £35,000 per annum based on experience
About the Role: We are currently recruiting for an experienced and enthusiastic individual to join our dedicated Managed Services team. As a Managed Services Administrator, you will be part of a team responsible for first-line support to our business customers. Your role will encompass customer service and administration tasks, including delivering orders, logging fault incidents, and following through to resolution, as well as processing monthly billing.
About You: To succeed in this role, you will need a minimum of 1 year's experience working within a telecoms managed service provider. You must have a proven track record of delivering exceptional customer service in a managed service role, with experience in managing faults, communicating with carriers, working to SLAs, billing, IP, and hosted telephony. Proficiency in Excel and Salesforce (or similar CRM systems) is essential. You will also require excellent interpersonal skills, motivation, and attention to accuracy and detail.
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Customer Service Expert
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Kirkintilloch, United Kingdom Exchange Communications ltd Full timeCompany OverviewExchange Communications is a UK-based tech business specializing in in-building cellular solutions. With over 30 years of experience, we have established ourselves as a leader in the industry.We are currently seeking a talented individual to join our Managed Services team as a Customer Service Expert - Telecoms. This role involves delivering...
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Telecoms Services Administrator
4 weeks ago
Kirkintilloch, United Kingdom Exchange Communications ltd Full timeExchange Communications ltd is a leading UK supplier of smart in-building cellular solutions with over 30 years of experience.We are seeking an experienced Telecoms Services Administrator to join our Managed Services team. In this role, you will be responsible for delivering customer service and administration tasks, including order delivery, fault incident...
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Customer Experience Advocate
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Kirkintilloch, United Kingdom Exchange Communications ltd Full timeWe are seeking an experienced and enthusiastic individual to join our Managed Services team as a Telecoms Service Delivery Expert. Based in the UK, this role offers an exciting opportunity to work with a leading provider of in-building cellular solutions and contribute to the delivery of exceptional customer service.In this role, you will be responsible for...
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Kirkintilloch, United Kingdom Exchange Communications ltd Full timeAbout Exchange CommunicationsExchange Communications is a leading supplier of smart, in-building cellular solutions with over 30 years of experience. We enable our clients to benefit from highly connected buildings that support their operational requirements and drive forward their connectivity.We are currently recruiting for an experienced individual to...
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Kirkintilloch, East Dunbartonshire, United Kingdom Exchange Communications ltd Full timeExchange Communications it the UK’s leading supplier of smart, in-building cellular solutions. It is a forward-thinking tech business with more than 30 years at the forefront of the industry, who enables its clients to benefit from highly connected buildings that supports their operational requirements and driving forward their connectivity making it fit...
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Kirkintilloch, East Dunbartonshire, United Kingdom Exchange Communications ltd Full timeExchange Communications it the UK’s leading supplier of smart, in-building cellular solutions. It is a forward-thinking tech business with more than 30 years at the forefront of the industry, who enables its clients to benefit from highly connected buildings that supports their operational requirements and driving forward their connectivity making it fit...
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