Facilities Management Officer
2 weeks ago
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it�s really like to work at HMRC.�
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Visit our to watch the full series and come and discover your potential.
Are you passionate about creating high-performing work environments?
Can you turn facilities management challenges into opportunities for continuous improvement?
Are you ready to make a significant impact on government property transformation?
If so, continue reading to find out more about this fantastic opportunity to join HMRC.
Estates is at the forefront of delivering the biggest property programme in the UK. We are the leading edge of Government property transformation. The purpose of Estates is to provide HMRC with an estate which is the right size and shape to meet both the current and future needs of our customers in HMRCs business areas. We are a customer service organisation which exists to offer high quality, easy to use services to enable our colleagues to perform at their best by providing working environments in which they want to work.
Job description
As a Facilities Management Officer, you will deliver an excellent facilities management (FM) service to our customers for both Hard/Soft FM Services, enabling customers to perform at their best and deliver HMRC�s business objectives.
Main Responsibilities
To support the Facilities Senior Manager in delivering proactive supplier relationships and manage to deliver services in line with agreed contract performance levels and customer requirements.��Provide an admin function for the team for financial spend and other requests as required.�Manage statutory compliance and PPM auditing for the region. Prepare monthly reports and escalate issues to Manager.�Support team performance and management of cleaning services across the region and manage performance of hard/soft FM contractors, ensuring coordinated joined up delivery to our customers�Prepare and report on supplier performance to the FM Lead, acting to drive continuous improvement.Take proactive ownership to manage customer complaints through to timely and successful resolution.Ensure provision of high quality and consistent communications with customers and key stakeholders.Support escalations through the contractual process as required, managing, and owning escalated issues to resolution where appropriate and ensuring effective risk management is applied.Oversee day to day performance to ensure the successful delivery of services to a changing portfolio of properties across the region (Project Management).Person specification
Our ideal candidate is someone looking to start or further their career within Facilities Management. Someone who can analyse and interpret information from our suppliers and use this to enhance our service to customers.� They will be confident in holding discussions with colleagues and suppliers managing performance and should have a good degree of IT skills including MS Excel, Word and Teams. We offer an excellent salary and training package with extensive opportunities for learning and obtaining qualifications.�
Essential Criteria�
Recent substantial experience within a facilities management / contract management functionExperience with MS Excel, recording and presenting data / informationClear demonstration of FM Skills in both meeting customer needs and managing supplier relationships�Desirable Criteria�
Experience of concerto CAFM system or similar FM management systems.Contract/Supplier ManagementDemonstration of strong customer relationship management and customer service ethosUnderstanding key performance related schedules within contracts including assurance of KPIs/SLAs�IOSH/NEBOSH/IWFM certificationBehaviours
We'll assess you against these behaviours during the selection process:
Changing and ImprovingMaking Effective DecisionsManaging a Quality ServiceCommunicating and InfluencingBenefits
Alongside your salary of �28,341, HM Revenue and Customs contributes �7,652 towards you being a member of the Civil Service Defined Benefit Pension scheme.HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.�
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.�
Pension�- We make contributions to our colleagues� Alpha pension equal to at least 27% of their salary.Family friendly policies.Personal support.Coaching and development.�To find out more about HMRC and find out what it�s really like to work for HMRC� or visit
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