Facilities Operations Manager

4 weeks ago

Glasgow, Glasgow City, United Kingdom TC Facilities Management Full time

About The Position

TC Facilities Management is seeking a dedicated Facilities Operations Manager to oversee a dynamic Distribution Centre contract. This role is primarily field-based, and the ideal candidate will have a strong presence in the relevant region.

Key Responsibilities:

  • Provide strategic direction and effective oversight of a substantial janitorial workforce across various soft services.
  • Implement a comprehensive plan aimed at achieving cost efficiencies while adhering to health and safety regulations and COSHH standards.
  • Maintain proactive communication with site personnel, ensuring clarity regarding customer requirements and keeping all team members informed about on-site developments.
  • Ensure the delivery of a high-quality, safe, and hygienic environment.
  • Manage colleague relations effectively, ensuring appropriate staffing levels through recruitment and prioritization.
  • Analyze key performance data to meet established KPIs.
  • Possess prior experience in managing large teams effectively.
  • Travel to various sites as required, necessitating a valid driving license.
  • Execute the FM strategy, adhering to the site service charter and service level agreements to monitor essential FM service components.
  • Oversee specific on-site FM projects in collaboration with the Project Team.
  • Act as a vital liaison between the on-site client and contracted service providers on a daily basis.
  • Monitor and report on service level agreements and key performance indicators, both internally and externally.
  • Supervise the service delivery of supply partners and their customer interactions on a daily basis.
  • Conduct financial tracking and reporting to ensure all services align with budgetary constraints and service expectations.
  • Facilitate continuous improvement initiatives to enhance or streamline hard services for optimal performance and customer engagement.
  • Manage departmental audits and statutory compliance plans to maintain legal standards.
  • Foster and sustain relationships with customers to ensure their expectations are met within defined specifications.
  • Address all employee relations matters in accordance with company HR policies, emphasizing diversity and inclusion.
  • Train and onboard all team members regarding their roles, expected standards, and company policies.
  • Ensure all colleagues are well-versed in relevant Health, Safety, and COSHH policies and procedures.
  • Respond effectively to emergencies or urgent situations as they arise.
  • Develop and maintain strong customer relationships.
  • Make informed decisions that consider the impact on ongoing customer relationships.
  • Proactively address challenges to meet customer expectations.
  • Prioritize tasks based on customer needs and adapt as necessary.
  • Utilize initiative to navigate obstacles.
  • Enhance performance by establishing and reviewing standards.
  • Mentor others to help them achieve their objectives.
  • Address performance issues promptly and constructively.
  • Build respectful and professional working relationships.
  • Collaborate effectively across various regions and departments.

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