Manager of Operational Support Services

3 weeks ago

Glasgow, Glasgow City, United Kingdom TC Facilities Management Full time

Position Overview

TC Facilities Management is seeking a dedicated Facilities Operations Manager to oversee a dynamic Distribution Centre contract. This role is primarily field-based, and the ideal candidate will possess a strong understanding of facilities management.

Key Responsibilities:

  • Provide strategic direction and effective oversight of a substantial janitorial workforce across various soft services.
  • Implement a comprehensive plan aimed at enhancing cost efficiency while adhering to health and safety regulations and COSHH standards.
  • Engage in proactive communication with site personnel, ensuring clarity regarding customer requirements and keeping all team members informed about site-related matters.
  • Ensure the delivery of a high-quality, safe, and hygienic environment.
  • Manage colleague relations effectively and efficiently.
  • Assess staffing needs, including the recruitment and management of new team members to ensure effective prioritization.
  • Analyze key performance data to meet established KPIs.
  • Demonstrate experience in managing large teams.
  • Travel between various locations as required (a valid driving license is necessary).
  • Execute responsibilities in alignment with the FM strategy, site service charter, and service level agreements to monitor essential aspects of the FM service.
  • Oversee on-site FM projects as coordinated with the Project Team.
  • Act as a primary liaison between the on-site client and contracted service providers on a daily basis.
  • Monitor and report on service level agreements and key performance indicators, both internally and externally.
  • Supervise the service delivery of supply partners and their interaction with customers on a daily basis.
  • Track financial performance and reporting to ensure all services are delivered within budgetary constraints and service levels.
  • Drive continuous improvement initiatives to enhance or streamline hard services for optimal performance and customer engagement.
  • Conduct departmental audits and manage statutory compliance plans to uphold legal standards.
  • Foster and maintain strong relationships with customers to ensure their expectations are met while adhering to defined specifications.
  • Address all employee relations matters in accordance with company HR policies, ensuring recognition and appreciation of diversity.
  • Facilitate training and induction for all colleagues regarding their roles, expected standards, and company policies.
  • Ensure all team members are trained in and comply with relevant Health, Safety, and COSHH policies and procedures.
  • Respond effectively to emergencies or urgent situations as they arise.
  • Maintain and nurture customer relationships.
  • Make informed decisions that consider the impact on ongoing customer relationships.
  • Navigate obstacles to meet customer expectations.
  • Prioritize tasks based on customer needs and adapt as necessary.
  • Utilize initiative to overcome challenges.
  • Enhance performance by establishing and reviewing standards.
  • Coach team members to ensure they achieve their objectives.
  • Address performance-related issues promptly and constructively.
  • Build respectful and professional working relationships.
  • Collaborate effectively across various regions and departments.

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