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Vice President of Support Services
2 months ago
The Chief of Professional Services plays a pivotal role akin to that of a Chief Operating Officer, tasked with shaping and executing the vision and strategic direction of the institution across all operational facets.
This position holds the responsibility for leading the professional support teams, ensuring exceptional service delivery that aligns with the academic mission and strategic goals of the institution.
Reporting directly to the Vice Principal/Head of Institution, this role encompasses comprehensive oversight of strategic planning, policy formulation, resource allocation, and infrastructure enhancement.
A significant area of focus is the strategic advancement and operational efficiency of the institution's facilities.As a vital member of the leadership team, the Chief of Professional Services participates in the College Management Group (CMG) and represents the institution in key university committees, as well as advocating for institutional interests with external stakeholders.
This role includes direct management of the professional service departments within the institution and, through the department heads, oversees all professional services personnel who provide a comprehensive array of support for the academic operations across multiple schools.
Key Responsibilities 1.Provide visionary leadership in the enhancement of professional support services, delivering high-quality, customer-centric, and efficient services that ensure the successful implementation of institutional and university strategic priorities and operational objectives, while driving service improvements and organizational change.
2.Coordinate the formulation, execution, and delivery of strategic plans, ensuring that objectives are clearly defined, optimally aligned, and achieved in accordance with overarching university strategies and performance indicators, with regular assessments and adjustments as necessary.
3.Offer strategic counsel and support to the Vice Principal/Head of Institution regarding leadership, management, and development initiatives, maximizing the institution's efficiency and contributions while anticipating future challenges and managing long-term plans.
4.Contribute to and take accountability for the strategic evolution of institutional policies, procedures, and operational plans, ensuring alignment with university standards and compliance with regulatory and legislative requirements.
5.Lead the strategic enhancement and operational efficiency of the institution's facilities.
6.Manage institutional budgets and overall revenue in accordance with policies established with the Vice Principal/Head of Institution to achieve institutional strategies and objectives.
7.Guide, develop, and manage a team of professional, technical, administrative, and support staff to ensure the delivery of professional support services across all academic and resource functions, optimizing institutional performance.
8.Play a key role in institution-wide business process evaluations and the subsequent implementation of effective and cost-efficient action plans across all support activities, ensuring that university-wide support services are fit for purpose through effective communication and benchmarking with university services and other institutions.
9.Oversee the implementation of the institution's internationalization strategy, ensuring that services and resources are aligned with institutional and university ambitions.
10.Contribute to the organization and advancement of professional services across the university as a member of the Professional Services Group, chaired by the Chief Operating Officer and University Secretary.
11.Implement agreed-upon university strategies, policies, and procedures by collaborating with a diverse range of stakeholders across the university.
12.Represent institutional interests in an ambassadorial capacity with various external agencies, establishing and nurturing relationships with professional organizations to realize university and institutional strategies.
13.Lead and manage specific projects as assigned by the Head of Institution, including convening essential committees.
14.Act as a deputy for the Vice Principal/Head of Institution when necessary.
Knowledge, Qualifications, Skills and Experience Required: A1 Degree/postgraduate qualification/professional qualification or equivalent, along with extensive relevant experience. A2 Comprehensive understanding of administrative and support systems, with significant experiential knowledge of change and project management methodologies. A3 In-depth knowledge of key funding agencies and potential industrial partners. A4 Familiarity with the specialized laboratory and equipment requirements for teaching and research. A5 Strong grasp of good governance principles. A6 Awareness of the primary challenges facing higher education and the institution. Preferred: B1 Knowledge of university funding and governance frameworks. B2 Experience in process design, systematic process improvement, and monitoring.
Essential Skills:
C1 Ability to provide strategic leadership across all operational areas. C2 Capacity to develop and articulate a clear vision and execute it effectively. C3 Strategic thinker with the ability to create operational plans that support strategic initiatives. C4 Excellent interpersonal skills, capable of engaging with a diverse range of colleagues in a collaborative and constructive manner, balancing the needs of institutional and university stakeholders. C5 Proven ability to empower and motivate others to foster a high-performance culture. C6 Strong capability to lead and manage complex business challenges with tact and diplomacy. C7 Proven ability to lead professional teams to ensure effective delivery of all support activities aligned with institutional goals. C8 Exceptional written and verbal communication skills, demonstrating clarity and focus, with the ability to influence and guide. C9 Strong organizational skills, capable of managing multiple projects simultaneously.
C10 Excellent presentation skills. C11 Strong budgetary, financial management, and analytical skills.
Required Experience: E1 Proven track record of managing significant human, fiscal, and physical resources. E2 Extensive experience collaborating with senior colleagues to formulate and implement strategies and major projects. E3 Significant leadership experience in providing strategic support within a knowledge-based organization. E4 Extensive experience leading effective multi-disciplinary teams and fostering a strong customer service culture. E5 Proven experience in initiating, planning, and managing change in complex organizations. E6 Significant project management experience at a senior level across diverse areas. E7 Demonstrable experience in leading and successfully implementing change initiatives. E8 Ability to shape and lead substantial project/change initiatives. Preferred: F1 Similar level senior management experience in a matrix structure within a large, complex organization. Terms and Conditions Salary will be competitive within the Management, Professional and Administrative, Senior Administrative Group, level 10. This position is full-time (35 hours per week) and open-ended (permanent). As a valued member of our team, you can expect: 1. A welcoming and engaging organizational culture that nurtures talent and celebrates success.
2. An excellent employment package with generous terms and conditions, including 41 days of leave for full-time staff, pension, benefits, and discount packages. 3. A flexible approach to working. 4. A commitment to supporting your health and wellbeing. We believe that our full potential can only be realized through the talents of all. Equality, diversity, and inclusion are central to our values.
Applications are particularly encouraged from diverse communities, especially individuals from the Black, Asian, and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the university.
