Strategic Experience Design Vice President

2 weeks ago

Glasgow, Glasgow City, United Kingdom JPMorganChase Full time
Job Title: Strategic Experience Design Vice President

About the Role:
At JPMorganChase, we are seeking a highly skilled Strategic Experience Design Vice President to lead and shape the user experience design for a key feature delivered on our strategic Integrated Engineering Portal. The ideal candidate will have a deep understanding of user experience concepts and advanced applied experience, with the ability to design and define the information architecture, information hierarchy, and user journeys and process flows.

Key Responsibilities:
  • Develop and execute design for your product and other products on the platform, ensuring alignment with business objectives and user needs across multiple product areas.
  • Work with multiple stakeholders on UX research strategies, identifying areas for both validation and exploration.
  • Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions.
  • Work with the PM and business analysts to define user stories and product backlogs.
  • Make use of metrics, analytics, user research, and various data sources to ensure the solution accounts for user data, needs, and behaviors.
  • Actively contribute and use our common design language and design systems from the wider UX team.
  • Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers, and foster a culture of diversity and inclusion.
  • Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels.
  • Lead and/or take part in design review sessions.
  • Liaise with the wider UXD and UXR leads to ensure latest best practices are being followed and for broader visibility of work.

Requirements:
  • Formal training or certification on user experience concepts and advanced applied experience.
  • Experience of designing for complex processes.
  • Ability to design and define the information architecture, information hierarchy, and user journeys and process flows.
  • Demonstrated experience using FIGMA, Sketch, or similar design tools.
  • Ability to define the user experience strategy for your products and services, and communicate this effectively to a variety of stakeholders.
  • Experienced in agile delivery processes and tools such as JIRA.
  • Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
  • Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions.
  • Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making.
  • Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience.

Preferred Qualifications:
  • Demonstrated experience managing and mentoring UX resources.
  • Knowledge or understanding of DevOps concepts.
  • Advanced data visualization and analytics skills.

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