Compliance Monitoring Manager

3 days ago


Glasgow, Glasgow City, United Kingdom City Facilities Management Full time

Job Summary

The Compliance Monitoring Manager will play a critical role in ensuring that City Facilities Management adheres to all relevant regulations and laws related to accident and enforcement reporting. This position requires a high degree of stakeholder engagement, organizational skills, and analytical thinking to ensure accurate data and information sharing.

Key Responsibilities

  1. Team Management
  • Supervise and manage A&E Compliance Administrators by monitoring workload and ensuring timely completion of tasks.
  • Allocate workload for the day and monitor progress to meet agreed Service Level Agreements (SLAs).
Quality Assurance
  • Monitor the quality of work produced by the team, including sampling RIDDOR wording and reports.
  • Ensure reports are of the highest standard in terms of grammar and factual accuracy.
Training and Development
  • Conduct one-to-one meetings with team members to identify training or development needs.
  • Develop and deliver training materials to meet identified needs.
Disciplinary and Grievance Procedures
  • Complete disciplinary and grievance processes with team members as required.
  • Implement and monitor Performance Improvement Plans and coach staff for development.
Client Relationship Management
  • Work with the Call Centre Management Team to advise, support, and manage client relationships.
  • Ensure timely escalation of compliance issues and enforcement activity.
Reporting and Analysis
  • Ensure accurate analysis and reporting of system-generated RIDDOR accidents.
  • Provide regular reporting and analysis to the client's Compliance function.
Other Responsibilities
  • Recruit staff as required, adhering to internal policies.
  • Manage and enforce City policies related to A&E functions.
  • Oversee and manage CFM Cascade and Evolve systems.

Requirements

The ideal candidate will have a strong background in compliance and risk management, with excellent analytical and communication skills. They will be able to work effectively in a team environment and have a high degree of flexibility in working hours.

About City Facilities Management

City Facilities Management is a leading provider of facilities management services, with a strong focus on collaboration and transparency. We offer a unique approach to client relationships, with a bespoke model that meets the needs of each business. Our company values include professionalism, quality, customer service, and value.



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