Broker Support Specialist – Delegated Authority

1 month ago

London, Greater London, United Kingdom Guy Carpenter Full time

A Specialties Broker Support Administrator assists brokers, clients, and (re)insurers in researching, placing, and producing (re)insurance documentation. They ensure that the process follows market standards and procedures, delivering high-quality results that meet the clients' needs. As a developing professional and individual contributor in the Broker Support Team, a Specialties Broker Support Administrator works under moderate supervision.

What can you expect?

  • Assists more senior colleagues in the production of placement slips, endorsements and contract documentation according to market standards.
  • Assists more senior colleagues in the production of underwriting submissions and information packs.
  • Deals with coverage and contractual queries.
  • Provides routine support for the New/ Renewal Process of the placement cycle
  • Demonstrates knowledge of and experience with process steps, procedures and standards relating to Delegated Authorities.
  • Demonstrate collaboration across Global Specialties.
  • Carries out research for more senior colleagues to enable them to inform client of developments affecting various product types.
  • Good knowledge of systems.

What is in it for you?

  • We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
  • Competitive benefits package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, gym membership, dental insurance, health assessments plus many more.
  • Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will count on you to:

  • Assists with responding to specialties client queries and concerns, resolving issues promptly to maintain client satisfaction.
  • Updates management on issues, progress, etc., regularly and upon request to ensure high quality client service.
  • Monitors accounts (payments, collections, etc.) anticipating and preventing problems when possible.
  • Maintains strong relationships with Specialties clients, colleagues, and insurance/reinsurance companies to efficiently communicate client demands and requests internally.

What you need to have:

  • Previous experience of working within the insurance or reinsurance sector
  • Excellent verbal and written communication skills to effectively interact with brokers, clients, and internal stakeholders.
  • Comfortable working with computer systems, databases, and software applications commonly used in the insurance industry.
  • A customer-centric mindset with a focus on delivering exceptional service and building positive relationships with clients.
  • Strong analytical and problem-solving skills to assist brokers in resolving issues and making informed decisions.

What makes you stand out?

  • Experience of delegated authority procedures.
  • Reinsurance experience.
  • Knowledge of Marine, Energy or Technical Lines.

Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with more than 3,100 professionals in over 60 offices around the world. Guy Carpenter delivers a powerful combination of broking expertise, trusted strategic advisory services and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth. Guy Carpenter is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people. The company's 85,000 colleagues advise clients in over 130 countries. With annualized revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading companies including Marsh, Mercer and Oliver Wyman. For more information, visit and follow Guy Carpenter on LinkedIn and Twitter @GuyCarpenter

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at

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