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Delegated Authority Officer
2 months ago
Permanent
Build a brilliant future with Hiscox
About the team/division
The London Market Delegated Authority Team is part of the London Market Underwriting Standards and Governance Team and provide support to Underwriters when delegating underwriting authority.
The Delegated Authority Team sit between Compliance and the "business", implementing processes and oversight in a moderated and achievable way. We work to minimise the risk of regulatory or reputational damage posed to the Syndicate by delegating authority to third parties. We help facilitate new business relationships through ensuring they meet any regulatory requirements. Our constant challenge is balancing our approach so we don't go with the hard compliance line but also ensure any potential risk is minimised as far as possible. Our priority is to always stay on top of developments in the regulatory landscape and implement changes to our corporate culture to ensure adherence to new rules.
We are results focused, placing high importance on meeting deadlines and delivering an exceptional service to those we work with. Building and maintaining communications with both external and internal stakeholders is core to the success of our team. We are a dedicated, hard-working team who want to achieve the best results possible whilst adhering to the various rules and standards imposed on us by Lloyd's and other regulators.
We touch on many different parts of the Syndicate as well as having external contact with Lloyd's, other Managing Agents, Brokers, and Coverholders. Internally, we work with Operations, Change, Underwriters, Compliance, Claims, Credit Control, Finance and all other Business Units - not just London Market.
The Role
The purpose of this role is to support the smooth and effective running of the DA Processes at Hiscox. This includes overseeing and supporting the DA Analyst and DA Technician in fulfilling their duties, assisting with query resolution, monitoring all aspects of workflow, (including pre and post bind activities), sponsoring Companies to become Lloyd's Approved Coverholders, reviewing Lead DCOM entries and conducting quarterly deep dive DA Controls reviews.
The role requires excellent attention to detail as minor discrepancies can have huge consequences. Strong organisational skills and the ability to multi task are a must as the volume of open cases at any one time can be high. We have heavy renewal seasons at 01/01 and 01/04 but are quieter over the summer months, so the successful candidate must be able to prioritise well in the busier times and be proactive during quieter times.
The role involves working with a variety of different people and functions so clear, articulate and concise communication skills are essential.
Main Responsibilities
Supporting the governance and oversight of all delegated authorities written on Syndicate paperMaintaining an awareness of market developments that may impact the HSL Delegated Underwriting Authority processesRepresenting Hiscox at Lloyd's or Market DA meetings eg DUM forums / Lloyd's Projects in the Head of DA's absencePromoting Business engagement with DA RequirementsProviding day to day support, guidance, query resolution, supervision and oversight of the DA Analyst and TechnicianProviding absence / surge cover for the DA Analyst and TechnicianProactively managing workflow processes, collaborating with others to ensure timely completion of tasksMonitoring performance against Hiscox DA requirements, interrogating any instances of non-adherence and reporting incidents to the Head of DAAdhering to established procedures and service standards to ensure compliance with regulatory, corporate, and operational requirements.Coordinating and overseeing the annual review of the DA process guides, ensuring they are accurate and reflect best practice before sign off by the Head of DADelivering the quarterly DA Controls Reviews and presenting findings to the Head of DAProcessing Lead DCOM entriesProcessing New Coverholder ApplicationsProcessing mid-term contract changes including endorsements or permission changesAssisting in the production of MI as requiredDeputising for the Head of DA as requiredBuilding and maintaining constructive working relationships both internally and externally, including with Underwriters, Operations, Compliance, Brokers, Lloyd's and other Managing AgentsOther ad hoc duties as required
The Candidate
What sort of person would thrive in this team/Hiscox?
Someone who enjoys supporting others and helping them grow and developSomeone who is a team player and works collaboratively with othersSomeone who is able to drive results through positive influence and by using initiative to proactively pre-empt issues, propose solutions or resolve problems when completing tasksSomeone with a great eye for detail who enjoys reading or researching information as they will sometimes need to find the needle in the hay stack.Someone who is comfortable making decisions and reaches evidence-based conclusions based on a mixture of analysis, wisdom, experience and judgement but knows when to refer issues outside their remit. Someone who is determined to get the job done properly and able to tackle challenges with a solution focused attitude.
Our must haves
Proven experience in a technical delegated authority role.Experience in supervising othersPractical experience of sponsoring Coverholder Applications and conducting Coverholder due diligenceExcellent organisational skills with the ability to prioritise effectively and juggle lots of tasks at onceExcellent interpersonal savvy skills with a clear, concise communication style, and the ability to align different, potentially conflicting, viewsThe courage to challenge others respectfully and maintain composure when challengedAbility to consider other's viewpoint and perspective and change your approach if necessaryThe ability to ask probing questions to ensure requirements and rationale are understood.Confidence to raise difficult topics that need to be addressed and discuss challenging topics openly and candidlyThe ability to readily share own ideas and opinions on topics, including controversial ones; and is comfortable with open debate and constructive criticism
Diversity and flexible working at Hiscox
At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn't always have to be 'nine to five' and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.
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