Membership & Operations Assistant

2 months ago

London, Greater London, United Kingdom The Society of Authors Full time

The Society of Authors (SoA) is the UK's largest trade union for all types of writers, illustrators and literary translators. We've been advising authors and speaking out for the profession since 1884.

We're currently looking for a Membership & Operations Assistant to join our busy team. Our offices are based on Bedford Row / Theobalds Road in Holborn, London. The role offers some potential for hybrid working after initial training.

The role

As part of our member services team, you will assist with the smooth-running of activities in our London office. We're looking for a tech-confident person to help with routine membership and database processes. A high level of accuracy and attention to detail is required.

The successful candidate will be responsible for fielding incoming calls to the SoA and emails to the info@ email address, as well as updating member records. And as we're just about to implement a new membership database, you will assist the team with testing and introduction across the organisation. The successful candidate will also be supporting in building management, staff and tenant needs in addition to deputising in the absence of the Head of Operations.

Key responsibilities

• Supporting Membership with communication via email and telephone

• Advising prospective members on how to join and manage payments

• Forwarding queries and contracts to the advisory team

• Issuing Public Liability Insurance documents

• Issuing replacement membership cards

• Inputting and processing applications

• Sending correspondence to applicants regarding membership

• Assisting with larger monthly processes, including but not limited to:

o sending subscription reminders

o data checking

o importing data to Mailchimp

o sending Direct Debit correspondence

• Assisting the team with the testing of the new database

• Packing and posting materials for external stakeholders

Additional responsibilities

• Opening and closing of the reception area on specific days.

• Handling incoming and outgoing mail and receipt of packages for the SoA and our tenants.

• Maintaining kitchen supplies and ensuring that this area is kept clean and tidy throughout the week.

• Being on hand to take care of any day-to-day issues which arise.

• Providing support to the Head of Operations which may be wide in scope.

• Assisting with events as required by the Head of Events or Head of Operations.

• Any other task reasonably requested from the Management Team at SoA.

Essential skills and experience

• Excellent call-handling and communication skills.

• High accuracy and attention to detail.

• Ability to prioritise work effectively and to complete tasks to strict deadlines.

• Ability to work both in a team and independently.

• A friendly and approachable manner, with a can-do attitude and a common-sense approach.

• Previous database experience, an advantage if this is within a Membership organisation.

• Familiarity with Office 365, particularly Teams, Outlook and SharePoint.

• High accuracy and attention to detail.

• Ability to manage issues in a calm manner.

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