Membership Operations Coordinator

3 weeks ago

London, Greater London, United Kingdom MEMBERSHIP BESPOKE Full time
Position: Membership Operations Coordinator

Organization: Trade Association

Work Arrangement: Hybrid - 1 or 2 Days in Central London Office, 3 or 4 Days Remote

Salary: Up to £33,000 based on experience, plus benefits including 28 days of annual leave plus Bank Holidays, a 10% salary contribution to a pension fund, and an Employee Assistance Programme.

About the Role:
This permanent, full-time position is with a well-established and respected trade association representing over 1,800 member organizations. The Membership Operations Coordinator will play a vital role in providing comprehensive administrative support throughout the membership application process.

Key Responsibilities:
As the primary contact for membership application inquiries, you will:
1. Process membership applications in line with due diligence requirements and established protocols.
2. Collaborate closely with the Senior Engagement Manager and the membership applications team to enhance our membership base.
3. Assist the broader Business Development team with their inquiries and leads for prospective members.

Candidate Profile:
The ideal candidate will possess:
- Proven experience in customer service, ideally within a trade association, standards organization, or similar customer-focused environment.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
- Relevant college coursework or a university degree in a related field (preferred).
- Mandatory experience with database systems, specifically Microsoft Dynamics 365.
- Exceptional organizational skills, capable of working independently and collaboratively while managing competing priorities.
- Strong verbal and written communication skills, with a keen attention to detail.
- Ability to efficiently process a high volume of applications, manage multiple documents, and track progress effectively.
- A courteous and professional demeanor when interacting with applicants.
- Flexibility and teamwork skills, with the capacity to perform under pressure and meet tight deadlines.

Application Process:
To express your interest in this role, please submit your CV. Due to the high volume of applications, only successful candidates will be contacted. If you do not receive a response within 10 working days, please consider your application unsuccessful.

Inclusivity Statement:
Membership Bespoke encourages applications from qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

About Membership Bespoke:
With over a decade of experience, Membership Bespoke is the leading recruitment firm specializing in membership-focused roles, providing tailored solutions for trade associations, regulatory bodies, political parties, and professional organizations.

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