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Membership Operations Coordinator

2 months ago

London, Greater London, United Kingdom Membership Bespoke Full time
Job Description

Membership Assistant Role

Professional Membership Organisation

6-month Fixed-Term Contract, Full-Time

Hybrid Working and Office-Based

Salary £29,253 Pro Rata

Job Summary

We are seeking a highly organised and customer-focused Membership Assistant to join our team at Membership Bespoke. As a key member of our Membership Team, you will be responsible for administering and delivering end-to-end membership operational processes for new and renewing members.

Main Responsibilities

  • Membership Operational Process
    • Deliver the membership operational process for the end-to-end membership journey, from potential leads to joining, renewing, reinstating, and upgrading/changing membership class.
    • Process applications and fees as part of one end-to-end process.
  • Membership Application Review
    • Review, process, and elect the following applications: Students, Licentiates, Affiliates, Retired, reinstatements, resignations.
  • Membership Operational Policies
    • Administer the membership operational policies, including Leave of Absence; concessionary fees; and ensuring membership requirements are met.
  • Annual Membership Renewals
    • Deliver the annual membership renewals to maximise member retention, including the collection and processing of income, concessionary fees, outbound calling, and member resignations.
  • Reporting and Reconciliation
    • Work closely with the Membership Operations Manager to ensure accurate reconciliation and reporting for membership income.
  • Customer Service
    • Provide excellent customer service and support to all existing and potential new members to maximise membership acquisition and retention.
  • Database Management
    • Maintain and update the Membership database using Microsoft Dynamics.

Essential Skills

  • A strong customer focus, able to communicate with members and stakeholders in a professional and effective manner.
  • Attention to detail and a high level of accuracy.
  • Able to plan, organise, and prioritise work effectively, whilst at times working on own initiative.
  • Able to meet deadlines while ensuring a high quality of work.
  • Good IT skills/MS Dynamics, experience of using databases/CRM systems.
  • Experience working in a membership organisation (desirable).
  • An understanding of the operational complexities of a professional body (desirable).

How to Apply

Please send us your CV and indicate your notice period. Due to the volume of applications, we are only able to contact successful applicants. If you have not heard from us within 10 working days, please deem your application as unsuccessful on this occasion.

Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.