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Membership Coordinator

2 months ago


London, Greater London, United Kingdom Membership Bespoke Full time £29,253

Job Summary

The Membership Bespoke team is seeking a highly organized and customer-focused Membership Assistant to join our team. As a Membership Assistant, you will play a critical role in delivering exceptional customer service to our members, processing membership applications and fees, and maintaining our CRM system.

Main Responsibilities

  • Membership Operations
    • Process membership applications and fees in a timely and accurate manner
    • Manage membership data and maintain accurate records
    • Deliver exceptional customer service to members via phone, email, and in-person
  • Customer Service
    • Respond to member inquiries and resolve issues in a professional and timely manner
    • Provide clear and concise information to members regarding membership benefits and services
  • Administrative Support
    • Assist with administrative tasks such as data entry, filing, and reporting
    • Maintain a high level of accuracy and attention to detail in all tasks

Requirements

  • Customer Service Skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Technical Skills
    • Proficiency in Microsoft Dynamics or similar CRM system
    • Ability to learn and adapt to new software and systems
  • Education and Experience
    • High school diploma or equivalent required; associate's or bachelor's degree preferred
    • 1-2 years of experience in a customer-facing role or membership organization

What We Offer

  • Competitive Salary
  • Opportunities for Professional Growth and Development
  • A Dynamic and Supportive Work Environment