Senior Staff Outbound Product Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Senior Staff Outbound Product Manager: ITSM Business Unit

Staines, UK, Flexible

Job Title: Senior Staff Outbound Product Manager

Location: Staines, UK

Work Persona: Flexible

Company Description:

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired CompaniesTM.

Learn more on Life at Now blog ) and hear from our employees ) about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

The Team:

ServiceNow's IT Service Management (ITSM) Business Unit creates products and solutions that enable organizations to modernize, automate, and accelerate their IT workflows and practices. Our vision for ITSM is to be the leading intelligent service management platform that helps our customer deliver great employee experiences, enhance fulfiller productivity and increase business agility and service resilience while reducing costs.

Our product teams are organized into PoDs where Outbound and Inbound PMs work closely with our Product Success, Expert Services, Product Marketing, Research, Design and Engineering in a truly cross-functional team. We are looking for a Senior Staff Outbound Product Manager for our Intelligent Automation (GenAI) PoD.

Your Mission:

As a Senior Staff Outbound Product Manager, your strategic insights will not only shape our product's trajectory but also empower our sales teams and captivate our customers. You will stand at the vanguard, articulating the voice of the customer and steering our product evolution with compelling narratives and active engagement.

This is your chance to influence the crafting of features and experiences that define our next-generation IT and mobile offerings. Your technical savvy, empathy for customers, and substantial experience with the ServiceNow platform will be critical as you collaborate intimately with sales, solution consulting, and engineering teams, concentrating on ServiceNow functionalities to heighten our customers' connection to their digital environment.

Your Responsibilities:

• Strategic Influence : Shape our product roadmap with insights from sales and customer interactions.
• Sales and Marketing Alliance : Equip sales teams with insights and materials, and champion our product suite through direct engagement and industry events.
• Customer-Centric Vision : Channel the customer's voice into product development for maximum impact and alignment with user needs.
• Market Insight : Investigate market trends to inform product strategies, using tools to enhance sales and product usability.
• Education and Advocacy : Cultivate educational programs to encourage product adoption and highlight customer success stories.

Your Growth Path:

• Continuous Evolution : Receive ongoing training and support to keep pace with product features and market dynamics.
• Impactful Analytics : Utilize data to shape product direction, remaining closely connected with customer feedback.
• Relentless Innovation: Partner with customers and stakeholders in co-development efforts to refine product requirements.
• Team Victory : Foster a culture of success and collaboration, playing a key role in aligning cross-functional teams.

Your Qualifications:

• Experience : You bring 8+ years as a Product Manager, Product Owner, Consultant, or Analyst within a software product company. MBA or Master's degree preferred.
• Customer Engagement : You have a history in a B2B client-facing role, preferably using the ServiceNow platform to achieve customer success.
• ITSM Expertise : You possess a deep understanding of IT Service Management and the agility to master new technical concepts.
• AI Expertise: You have a solid understanding of AI, and well-versed in GenAI, and LLM.
• Strategic Decision-Making : You excel in balancing the possible with the desirable, taking into account technical feasibility and strategic goals.
• Communication Excellence : You're skilled in presenting to large audiences and engaging with customers on an individual basis.
• Adaptability and Learning : You think strategically, learn quickly, and communicate impactfully.
• Collaborative Spirit : You enjoy and excel in a highly collaborative environment.

Why ServiceNow:

We're not just at the forefront of IT Service Management; we're redefining it. Here at ServiceNow, you'll join a community of thinkers, innovators, and leaders. Together, we're creating a future where technology enriches the human experience—starting with our team. If you're eager to lead, learn, and make an indelible mark, welcome to ServiceNow.

Your Qualifications:

• Experience : You bring 8+ years as a Product Manager, Product Owner, Consultant, or Analyst within a software product company. MBA or Master's degree preferred.
• Customer Engagement : You have a history in a B2B client-facing role, preferably using the ServiceNow platform to achieve customer success.
• ITSM Expertise : You possess a deep understanding of IT Service Management and the agility to master new technical concepts.
• AI Expertise: You have a solid understanding of AI, and well-versed in GenAI, and LLM.
• Strategic Decision-Making : You excel in balancing the possible with the desirable, taking into account technical feasibility and strategic goals.
• Communication Excellence : You're skilled in presenting to large audiences and engaging with customers on an individual basis.
• Adaptability and Learning : You think strategically, learn quickly, and communicate impactfully.
• Collaborative Spirit : You enjoy and excel in a highly collaborative environment.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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