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Senior Product Manager

2 months ago

StainesuponThames, Surrey, United Kingdom ServiceNow Full time
About the Role

We are seeking a highly skilled Senior Staff Outbound Product Manager to join our IT Service Management (ITSM) Business Unit at ServiceNow. As a key member of our cross-functional team, you will play a critical role in shaping the product roadmap and driving business growth.

Key Responsibilities
  • Strategic Influence: Collaborate with sales and customer teams to gather insights and shape the product roadmap, ensuring alignment with customer needs and market trends.
  • Sales and Marketing Alliance: Equip sales teams with compelling narratives and materials, and champion our product suite through direct engagement and industry events.
  • Customer-Centric Vision: Channel the customer's voice into product development, driving maximum impact and alignment with user needs.
  • Market Insight: Investigate market trends to inform product strategies, using data to enhance sales and product usability.
  • Education and Advocacy: Cultivate educational programs to encourage product adoption and highlight customer success stories.
Qualifications
  • Experience: 8+ years as a Product Manager, Product Owner, Consultant, or Analyst within a software product company, with an MBA or Master's degree preferred.
  • Customer Engagement: Proven history in a B2B client-facing role, preferably using the ServiceNow platform to achieve customer success.
  • ITSM Expertise: Deep understanding of IT Service Management and the agility to master new technical concepts.
  • AI Expertise: Solid understanding of AI, including GenAI and LLM.
  • Strategic Decision-Making: Ability to balance technical feasibility with strategic goals.
  • Communication Excellence: Skilled in presenting to large audiences and engaging with customers on an individual basis.
  • Adaptability and Learning: Think strategically, learn quickly, and communicate impactfully.
  • Collaborative Spirit: Enjoy and excel in a highly collaborative environment.