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Lead Outbound Product Strategist

2 months ago

StainesuponThames, Surrey, United Kingdom ServiceNow Full time
Position Overview:

Senior Outbound Product Manager: ITSM Business Unit

Location: Flexible

Company Overview:

At ServiceNow, we empower organizations to enhance their operational efficiency through innovative technology solutions. Our team is dedicated to driving progress and transformation, ensuring that we meet the evolving needs of our clients and communities. We believe in fostering an environment where creativity and collaboration thrive, enabling each team member to contribute their unique skills towards our collective success.

With a robust client base, including a significant portion of the Fortune 500, we take pride in our recognition as one of the top companies to work for globally.

The Role:

As a Senior Outbound Product Manager, you will play a pivotal role in guiding our product's strategic direction. Your insights will be crucial in aligning our offerings with market demands and customer expectations. You will serve as the voice of the customer, ensuring that our product development is informed by real-world feedback and insights.

Key Responsibilities:

  • Strategic Development: Influence the product roadmap by leveraging insights gathered from customer interactions and sales feedback.
  • Sales Collaboration: Provide sales teams with essential insights and resources, actively promoting our product suite at industry events.
  • Customer Advocacy: Integrate customer feedback into product development processes to enhance user satisfaction and engagement.
  • Market Analysis: Analyze industry trends to inform product strategies and improve usability.
  • Educational Initiatives: Develop programs to drive product adoption and showcase successful customer implementations.

Your Growth Journey:

  • Ongoing Learning: Engage in continuous training to stay updated with product advancements and market trends.
  • Data-Driven Insights: Utilize analytics to inform product direction and maintain a close connection with customer feedback.
  • Collaborative Innovation: Work alongside customers and stakeholders to refine product requirements through co-development.
  • Team Collaboration: Promote a culture of teamwork and success, ensuring alignment across various functional teams.

Qualifications:

  • Experience: A minimum of 8 years in product management or related roles within a software company. An MBA or Master's degree is preferred.
  • Client Engagement: Proven experience in a B2B environment, ideally with the ServiceNow platform.
  • ITSM Knowledge: Strong understanding of IT Service Management principles and the ability to quickly grasp new technical concepts.
  • AI Proficiency: Familiarity with AI technologies, particularly GenAI and LLM.
  • Strategic Thinking: Ability to balance technical feasibility with strategic objectives.
  • Communication Skills: Proficient in presenting to diverse audiences and engaging with clients effectively.
  • Adaptability: Quick learner with a strategic mindset and impactful communication skills.
  • Team Player: Enjoys working in a collaborative environment.

Why Choose ServiceNow:

At ServiceNow, we are not just leaders in IT Service Management; we are transforming the landscape. By joining us, you will be part of a community of innovators dedicated to enhancing the human experience through technology.