Manger - Commercial Contracts
4 weeks ago
To be successful in the role, the TSCO must maintain an intense client focus & client partnership to deliver treasury expertise, thought leadership and a broad understanding of bank structure and the operational aspects of Global cash management products and services.
Responsibilities:
Manage the day-to-day client relationship, develop existing client relationships across the client organisation from treasury, procurement, and AP/AR.
Drive revenue and profitability growth by identifying new opportunities and supporting clients with both strategic and tactical needs within the region of coverage
Proactively inform & advise clients of enhancements/improvements in our capabilities and provide regular market update.
Ensure complete alignment in client selection and growth strategy with our Corporate Banking colleagues
Act as Corporate client Sales liaison with Credit and Risk, Compliance, Product Management, Client Delivery & Service, Implementation, and Operations
Provide client and market feedback to management and other business partners, including for product development and enhancement
Portfolio strategy and planning, actively engage in account planning exercises
Understand client objectives for and effectively match bank resources and capabilities against client requirements to develop business opportunities and identify cross-sell opportunities through account analysis & regular client interaction
Coordinate service reviews in partnership with Servicing and Fulfillment
Ensure full observance of and adherence to applicable compliance and other regulatory requirements and guidelines
Manage pipeline from prospect to mandate and close - across all deal stages for originated deals with regular updates
Manage additional business requests or modifications to existing client structure
Ensure active engagement of deals in implementation and drive revenue ramp up for new business won Òmandate to closeÓ
Point of contact for KYC approval and support on refresh where required
Ensure service and fulfilment related requests/queries are directed to the relevant teams accordingly, responding to all client and partner requests in a timely manner, and keeping stakeholders up-to-date on progress
Secure mandates and monitor revenue on closed deals to ensure revenue realisation
Revenue and profitability analysis - manage revenue attrition accordingly & prevent revenue leakage
Maintain pricing for clients (pricing changes, new services) and ensure all products and services are billed accordingly, while managing client escalations and keeping the internal team informed
What we are looking for:
Excellent organisation and ability to deal with multiple competing priorities
Ability to work in a high pressure, deadline orientated environment
Excellent verbal/ written communication
Well-developed presentational skills to both internal and external clients
Demonstrates thoroughness and accuracy in work completed
Proven business development and relationship management skills with a client set
Proven negotiation and active listening skills
Customer centric approach balancing risk and profitability
Team player with strong interpersonal skills and the ability to foster strong partnerships within the core team and build sincere rapport with client contacts
Ability to build broad based relationships both internally and externally
Influencing skills
Potential to learn and adapt
Promote a culture of compliance
Numerate and demonstrate business acumen
A strong collaborator
Hold self and others accountable for results
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