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Business Solutions Manager

3 months ago

London, Greater London, United Kingdom NBC Universal Full time

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion ) initiatives, coupled with our Corporate Social Responsibility ) work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Overview:

We are looking to hire a Business Solutions Manager - 12 month FTC (maternity cover), who will be a key liaison to NBCUs International TV Business'; managing the engagement, analysis and project oversight, ensuring deliverables are aligned to both business need and technology strategy.

The Technology Solutions Group are responsible for implementing opportunities or changes to existing services across the international landscape, with a focus on IT initiatives for TV Groups the team shape initiatives through engagement and business process support then delivers projects leveraging Enterprise IT resources and services within an existing robust project governance framework.

Initiatives focus on understanding both back office, financial and production operations, digitising existing processes & measuring operational efficiency, revenue generation & productivity improvements through technology change. A focus on Cloud SAAS / CRM specifically Salesforce service is key due to the footprint of Salesforce across the TV groups.

Key Responsibilities:

  • Work as a member of the Technology Solution Team within the Operations and Technology Group.
  • Direct technology point of contact for TV business applications.
  • Manage owned business applications and oversee technology system operations for the areas of responsibility.
  • Responsible for understanding, reviewing, analysing and evaluating business partner needs.
  • Recommends solutions and ensures business needs are met. This role is critical in decision-making as it gathers detailed requirements from our business counterparts. The role is also very strategic as it is a customer-facing function where the relationship with the business is critical.
  • Responsible for capturing processes & requirements based on business objectives and requests.
  • Focus on Salesforce, Microsoft365, TV Production Technology Solutions, business process mapping, requirements gathering.
  • Ultimately responsible for validating new requirements of business systems to pass to development teams. The Business Solutions Manager will also meet with the business to communicate status, schedules, open items and target dates.
  • Work with Domestic (US) Product, Engineering, Cyber and Technology teams to drive solution design and prioritise configuration & development tickets.
  • Work with stakeholders to understand their requirements so that you can ensure the resulting technical solutions deliver on business objectives.
  • Maintain / contribute to documentation including but not limited to; User Guides, Options Analysis, BRDs, status reporting and Project Charters.
  • Serve as the escalation point for the day-to-day operational activities across the landscape of applications utilised by the business.

The responsibilities associated with this position are not limited to the above description and may be modified at any time by the company.

Skills & Experience:

  • Minimum 5 years previous relevant work experience in one of the following areas: overseeing projects, business analysis or business engagement.
  • Analytical/strategic thinker and creative problem-solver; resourceful, able to initiate change and motivate innovation and creativity.
  • Demonstrated track record of developing strong relationships with key business partners and stakeholders.
  • Project management skills and understanding of how to manage the priorities of multiple stakeholders in a complex environment.
  • Excellent written and verbal communication skills. Ability to communicate technical and business concepts with leadership teams, technical developers, and end-users.
  • Extremely organised, great attention to detail, and highly motivated.
  • Experience gathering and documenting functional user requirements with a strong knowledge of structured IT analysis methodologies.
  • Excellent teamwork skills with the ability to work effectively with remote teams.
  • Experience in Media & Entertainment industry, preferable, but not essential.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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