International Program Account Manager

2 months ago

London, Greater London, United Kingdom Zurich Insurance Company Ltd. Full time

Location: London (Hybrid working with a minimum of 3 days per week in the office)

Closing date for applications: 6th August 2024

The opportunity: What it's all about

Customer obsession is what we're all about in this team; we really believe that being on the front line, gives us a chance to showcase the best of Zurich and deliver market leading International Program insurance solutions (IPZ). We do this by living Zurich's IPZ proposition, being solution oriented and driving a seamless customer experience but above all, understanding the needs of our customers.

As an International Program Manager, we need you to build and foster long term, profitable relationships with our customers. (You'll have your own individual portfolio of customers.) This will include some of our largest Relationship customers; some are well established with Zurich whilst others will need developing but key to all of them, will be your ability to enhance & embed strong relationships with them and our brokers.

This role isn't all about sales but is about helping to identify opportunities and knowing what will benefit your customers by offering the best solutions available. Our International Program Manager roles are market facing, so you'll be the "go to" individual for your portfolio of customers & brokers, when it comes to their International Program.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need.

Key Responsibilities: What you'll be doing (and not a bullet point in sight)

We provide strategic services so it's important that you can join the dots and see the bigger picture. In this way, we can really develop a deep understanding of our Customer & Broker needs & build & maintain strong working relationships to embed both with Zurich.

As an integral part of the Customer team, you'll lead individuals from across CI UK & across the wider Zurich global network, with the aim of successful & efficient delivery of our international programs around the globe for our Relationship customers.

We've talked about our customer obsession - as an International Program Manager we need you to establish & lead structure around expectations, timelines & delivery dates. You'll be able to readily spot and support new business/Cross sell opportunities to promote our proposition & help bring this to life for new/existing customers.

You'll be collaborating with Customer Relationship Managers & Underwriting to design insurance programs & our service proposition in conjunction with customer, broker & any internal Zurich partners. No two days will ever be the same and you'll be showcasing your suite of communication & project management skills.

What are we looking for?

This is a market facing role so customer and broker experience is essential. You will be working alongside Global Relationship Leaders, Customer Relationship Managers and Underwriting to create robust, efficient, compliant, and sustainable international programmes.

You'll be a natural when it comes to planning and prioritising and will naturally want to lead and implement change, including hosting customer and broker meetings. Leading the internal Zurich Customer team to implement service programmes to agreed standards, including oversight of international network management.

The role does have some technical aspects to it, so knowledge & experience of Zurich's International (IPZ) proposition, our global network, service capabilities & principles of GPS, are important elements of the role. We work in a fast paced, agile environment, so this is key to ensure we meet Customer's service delivery needs whilst ensuring regulatory and compliance rules are met.

Knowing what Zurich's Underwriting capabilities are, would also be good as it will help you to develop your knowledge of practices, tools & techniques to attract, retain & service customers.

We'd love to hear from you, so if you have any questions, please reach out.

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we're creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We've made a promise to each other and every employee; to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We've an environment that places a real importance on our people's wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.

We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Hybrid


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