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Front of House
2 months ago
INVITATION ONLY
WE ARE HIRING for FRONT Office Team Members.
Be part of our fun group interview process and secure a full-time role (only) on the day.
A group interview means that you will be on of multiple candidate being interviewed at the same time for same role.
This will last approx 3 hours, You will be asked individual questions and be required to participate in some fun group activities.
We will want to see that you have good team working ability and show you are able to cooperation with other candidates.
All successful applicants MUST be able to start one week of extensive training at our ILH DNA Academy. Starting 22nd July 2024 until 26th July 2024 Mandatory Foundation Course.
Full Time Front Office: Salary is from 24, ,799.00 GBP per annum plus Benefits.
Day Receptionist (40 hours a week, Various Shifts)Night Receptionists (40 hours a week, 11pm- 7pm)Day Porters (44 hours a week, 4 days/7 days, 9 am - 9pm)Imperial London Hotels has been running hotels in Central London for over 200 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2025.
We don't want you to work for us, we want you to work with us and be part of our ILH Family & Community.
What you will be doing
As a Front of House Team Member for Imperial London Hotels, you are a key part of our guests' experience and their first impression of visiting our hotels. You make it your mission to ensure you and your team deliver an exceptional journey from check-in to check-out.
With your warm and friendly interaction, you have the ability to anticipate individual guests needs, seeking out opportunities to go the extra mile to wow our guests and give them the attention that they deserve.
An ambassador for our Imperial London Family Hotels, you take pride in terms of your own personal appearance and ensure the reception and adjoining areas represent a great welcoming environment. You will help our guests with your expert knowledge of the hotel services and that of the local area and surroundings.
What we would like from you
Be able to attend a week of Intensive Foundation Front Office training from 22nd July 2024 until 26th July 2024. Must be flexible to be able to work during weekends and bank holidays. Previous experience gained in a customer-facing role or similar position would be beneficial.Proof of having been gainfully employed for at least 1 year. You will have a good level of spoken and written English. If you speak other languages, this would be advantageous.Confident and engaging personality with the ability to build rapport quickly.You will have the ability to effectively problem solve and find a resolution to our guests' satisfaction.Rights to work in the UK with your ID/Passport and share code.Benefits Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days.Free Meals on Duty and Dry Cleaned UniformsWorkplace pension scheme 300 Refer a Friend SchemeOpportunity to explore other roles within ILH Group after 1 year of service.50% discount to friends and family in our hotels (excluding Morton Hotel)Interest-free season ticket loan (after probation)Training and development through our ILH Group AcademyEmployee recognition awards, Christmas Party and other social events.Local discounts at Gym, Dry Cleaners, and Restaurant outletsReward and recognition schemese-points to be used across several high street brands and online retailers.Supported by Hospitality Action