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Receptionist and Facilities Administrator

2 months ago

London, Greater London, United Kingdom UCL Full time

About us

The UCL School of Management is home to UCL's business and management research and education programmes. The School has forged a reputation for world-leading research and teaching in the areas of innovation management, the creation and growth of technology-intensive organisations, business analytics, and entrepreneurship.

The School is home to over 2,100 students, with more than 55% from outside the UK.

This is an exciting time to join the UCL School of Management as it is embarking on a significant expansion plan which will see it deliver on a new strategy to double in size over the next five years. An increase in degree programmes and staff will ensure that we continue our mission to deliver the next generation of socially conscious entrepreneurial leaders, who will tackle the world's greatest challenges.

Further information about the School can be found here:

About the role

The UCL School of Management's team of Receptionist and Facilities Administrators will provide both a reception and facilities management service at Level 38 and Level 50 of 1 Canada Square and administrative support to School staff. In addition to ensuring a professional and welcoming front of house service to students, staff and visitors, they will be responsible for managing facilities issues, monitoring room bookings, supporting the Executive Assistants and logistical support for events.

About you

The successful candidate will need to demonstrate the following criteria:

  • Good general education to at least A-level standard or equivalent professional experience
  • Demonstrable experience of providing excellent customer service
  • Proven experience of providing effective facilities and administrative support in a complex organisation
  • Experience of processing invoices and expenses using HE financial systems
  • Computer literacy and familiarity with the Microsoft suite of software to intermediate level in Word, Excel, Email, Outlook, and the internet
  • Good interpersonal skills which enable the post holder to communicate tactfully and assertively with others, both orally and in writing

Please see the attached job description and person specification for full details. Please also read the attached Candidate Guidance document. When completing your supporting statement, please tell us, using examples, how you meet the essential criteria listed in the job description.

What we offer

As well as the exciting opportunities this role presents. Visit to find out more.

Our commitment to Equality, Diversity and Inclusion

As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce. These include people from Black, Asian, and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.

We will consider applications to work on a part-time, flexible and job share basis wherever possible.