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FM Administrator

2 months ago

London, Greater London, United Kingdom Bellrock Property and Facilities Management Full time
About the Role

We are seeking a highly skilled and organized FM Administrator to join our team at Bellrock Property and Facilities Management. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support to our clients.

Key Responsibilities
  • Provide a prompt and efficient help desk service to meet the requirements of our clients.
  • Ensure all calls, voicemails, and emails are dealt with promptly and the client is informed of the course of action in a timely manner.
  • Ensure all requests are logged accurately and tracked to completion.
  • Take ownership of the progress of requests and manage feedback from clients, management, and service providers.
  • Provide booking services for meeting rooms, ensuring the size of the room is appropriate, audio-visual equipment is agreed, and catering requirements are recorded.
  • Provide accurate daily and weekly reports within an agreed timeline.
Requirements
  • Demonstrate teamwork, responsibility, problem-solving, and communication skills.
  • Demonstrate good time-keeping and organizational skills.
  • Previous experience in facilities management and help desk or customer service is essential.
What We Offer

We offer a comprehensive benefits package, including:

  • 25 days annual leave plus bank holidays + 1 additional day as a thank you.
  • Life cover.
  • Health Assured employee assistance and wellness program.
  • Enhanced maternity, paternity, and adoption leave.
  • Salary sacrifice schemes: Cycle to work and Techscheme.
  • Holiday purchase scheme of additional 5 days per year.
  • Committed to paying real living wage.
  • Offers and discount scheme.
  • Healthcare Cashplan.
  • MotorSave Scheme.
  • Refer a friend scheme.
  • Eyecare Vouchers.
  • Liftshare.
About Us

We are a technology-led but people-driven company that harnesses technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind. We are committed to providing a workplace that encourages diverse and unique voices, where everyone feels welcome, included, and supported to be themselves and achieve more.