Revenue Operations Manager

2 months ago

London, Greater London, United Kingdom Delinian Full time
Job Advert:

Revenue Operations Manager

Location: London, UK Reporting to: Chief Revene Officer

Derivia Intelligence Limited is currently a unit of Delinian, a portfolio company of highly specialised global businesses, focused on critical insights into a broad range of markets. Delinian is owned by the PE firm Epiris and the intention is for the Derivia Intelligence Limited business to be sold as a stand-alone business over the next few years.

Diversity and belonging matter. Our Employee Resource Groups and our working and social environments reflect and thrive on those values. Given the importance we place on inclusion and diversity to our success, it is not by chance that Inclusion, Diversity and Well-being is the first of our five ESG focus areas.

We believe in equality of opportunity and welcome applications from individuals, regardless of age, ethnicity, disability, gender identity, sex, sexual orientation, socio-economic background, religion and/or belief, or any other classification protected by applicable laws.

If you are a person with a disability, please let us know if you need any help with the application or interview process, so we can make reasonable adjustments as best as possible. If you would prefer to discuss this in confidence, please email

JOB PURPOSE

The Revenue Operations Manager plays a central role at the heart of Derivia Intelligence's revenue function.

Managing a team of 2 Sales Operations Executives, they are responsible for leading the transformation of our revenue operations function, providing critical business intelligence to the C-Suite and driving adherence to best practice sales and operational processes across the business. As a member of the commercial leadership team, this role with have a mandate for change, process improvement and will be key in creating value for the business whilst preparing for sale.

KEY OBJECTIVES
  • Leading the sales operations team, ensure all orders are processed accurately in Salesforce and validate and maintain the master data accuracy of customer and deal information
  • Become a subject matter expert for the business's Lead-to-Cash (L2C) process identifying and implementing areas of optimization and automation
  • Working with the Sales leadership team, provide regular reporting and sales analytics on activity, pipeline, forecasting and billing, and cash collection metrics
  • Design and implement customer lifecycle workflows in Salesforce to enable a seamless and consistent renewal experience for customers
  • Lead the strategy for and engagement with the sales technology stack, including Salesforce, Docusign and Zoominfo.
  • Proactively identify operational challenges, recommend solutions, and action improvements to produce better business flows across the L2C process
  • Serve as a cross-departmental conduit between the Derivia sales team and other departments (Finance, Credit Control, Legal, IT, Marketing) to maintain clear communication between the functions
  • Provide training and support to ensure sales and CRM processes are adopted effectively.
KNOWLEDGE, EXPERIENCE AND SKILLS
  • 5+ years' experience within B2B Market Intelligence or SaaS industries
  • 3+ years' experience in Sales Operations and/or Enablement roles
  • Knowledge of financial markets and data, preferred
  • Advanced Salesforce User – Cases; Reports; Dashboards, Order processing
  • Advanced Microsoft Office skills – especially Excel and PowerPoint
  • Customer facing experience and team leadership experience desirable
  • Strong process-driven, organisational and multitasking skills
  • Strong analytical skills – ability to turn data into insights and actions
  • A problem solver – ability to identify solution to complex business challenges
  • A proactive, hands-on approach mentality with excellent attention to detail
  • Strong project management skills, with a track record of getting things done
  • Desirable – experience working with other revenue technology systems such as Gong, SalesLoft, ZoomInfo, Clari, Hubspot etc.
ATTRIBUTES
  • Self-driven, results-oriented individual, with a positive outlook
  • Customer mind-set
  • Adaptable and relishes new challenges
  • A natural forward planner who critically assesses own performance
  • Maintain a strong focus on growth.

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