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Receptionist

2 months ago

Birmingham, Birmingham, United Kingdom Mace Full time

Position status: This opportunity is for a secured role that is due to commence in August subject to approval. If you would like to be considered as we progress with this position, please click to apply.

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.

Within our consult business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.

Our values shape the way we consult and define the people we want to join us on our journey, they are:

  • Safety first - Going home safe and well
  • Client focus - Deliver on our promise
  • Integrity - Always do the right thing
  • Create opportunity - For our people to excel

Effectively manage the day-to-day administration of the reception area providing a first-class service in a professional and efficient manner, ensuring the first impression is of the highest standards whether in person or over the telephone. This will include bookings for meeting rooms, logging helpdesk jobs, clearing of meeting rooms and setting up catering in meeting rooms as required. To provide administration support for the office manager.

You'll be responsible for:

  • Meeting and greeting visitors to the building.
  • Arranging of visitors passes as required and keeping close control of live cards and auditing these regularly.
  • Advising staff of guests' arrivals.
  • Organising refreshments for waiting guests.
  • Ensuring that visitors' and contractors' passes are issued, and all details are logged on the relevant system. Retrieving passes when the visitors/contractors leave the premises.
  • Ensuring that the client facing areas are kept clean, tidy, fully equipped, and display the appropriate branding, and is setup and ready for use.
  • Reporting faults and issues and supporting resolution of issues.
  • Ensuring health and safety and evacuation procedures are communicated to all new starters and visitors attending site.
  • Checking the meeting rooms are always clean and tidy.
  • Arranging of catering for meetings.
  • Assisting with lunch orders as required.
  • Assisting at busy times and setting up catering for meeting rooms.
  • Stock check and ordering stationary.
  • Assisting the MDJV team with administrative duties including but not limited to:
  • Formatting of documents, reports, letters, presentations, and other documentation.
  • Support with presentations using PowerPoint.
  • Arranging all printing, binding, copying, and scanning for the office.

You'll need to have:

  • Leadership: Using innovation and challenge to lead by example
  • Respect: Understanding others, recognising their value, and behaving accordingly
  • Safety: Caring for our workforce, or passengers and the public by creating an environment where no one gets hurt
  • Integrity: Acting fairly, transparently, and consistently
  • Excellent communication (written and verbal), management and organisational skills.
  • The ability to produce documents and reports utilising all MS Office software packages.
  • Fulfils HS2 values: leadership, respect, integrity and safety.
  • Discharge HS2 behaviours: such as creating an environment where people can do their best work, listening, understanding and being open-minded, being accountable for our actions and taking responsibility for our own and others' HS&W.
  • Comply with the Core Competencies.
  • Communicates confidently with a range of people, adapting communication style to have a positive impact.
  • Experience in a similar environment.
  • 6 months experience in the role.
  • Competent in the use of MS Outlook, Word & PowerPoint. · Experience in Condeco room booking system.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

We are also open to discussing part-time, flexible, and hybrid working options if suitable within the role.

Please remember the Employee Referral Scheme and if there are any talented people you can recommend, just click the button and use the 'Refer a friend' feature found within the relevant job.