Spa Receptionist

1 week ago

Birmingham, Birmingham, United Kingdom The Belfry Full time
About the Role

The Belfry Spa is seeking a highly skilled and customer-focused Spa Receptionist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Manage spa bookings and arrivals/departures, ensuring accurate and timely processing
  • Recommend and promote spa treatments and services to guests, highlighting our unique offerings
  • Provide guidance and assistance with retail products, ensuring a personalized shopping experience
  • Answer telephone queries and respond to guest inquiries in a professional and courteous manner
About You

We are looking for a high-energy, sales-focused individual with excellent attention to detail and organizational skills. As a Spa Receptionist, you will be the first point of contact for our guests, and your friendly and approachable demeanor will set the tone for their entire experience.

You will be able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease. Your ability to build rapport with guests and colleagues alike will be essential in providing a warm and welcoming atmosphere.

What We Offer

The Belfry Spa is committed to providing a supportive and inclusive work environment, with opportunities for growth and development. As a member of our team, you can expect:

  • A competitive hourly rate, supplemented by estimated gratuities
  • A comprehensive training program, including on-the-job coaching and mentoring
  • Access to our online learning platform, The Belfry Campus, for ongoing professional development
  • A range of benefits, including discounted gym memberships and wellness programs
Our Values

At The Belfry Spa, we value each individual's contribution and growth, while supporting each other's success. Our core values - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - guide our actions and decisions, ensuring a positive and productive work environment.

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