Receptionist

1 month ago

Birmingham, Birmingham, United Kingdom Capita Full time

The role of the Receptionist is an integral part of our daily operations.

As the Receptionist, you will be the first and last touchpoint for all our visitors and team members. Your responsibilities will be diverse and important, ranging from welcoming claimants and their companions who come in for assessments, to facilitating both verbal and written exchanges of information.

You will also be tasked with ensuring the security of the venue and putting the wellbeing of claimants at the forefront of everything you do.

Your contribution will be key to creating a welcoming and secure environment for everyone who visits our venue.

Job title:

Receptionist

Job Description:

What you'll be doing:

  • Meet and greet visitors in a warm and friendly manner.
  • Manage daily appointments using CRM and re-scheduling as and when required.
  • Open and lock venue and ensure security procedures are followed.
  • Door Entry Management – Identify and validate all attendees.
  • Direct claimants to where they need to go/seat them outside the consultation room.
  • Day to day organisational and administrative duties including data entry, and maintenance of CRM system, uploading documents to Casper.
  • Maintain business office supplies by keeping an up to date record of stationary surplus.
  • Ensuring the venue is kept to a professional standard at all times
  • Providing relevant information to claimants and supporting staff and claimants whilst in venue.
  • Maintaining a professional relationship with claimants and ensuring customer satisfaction at all times.
  • Ensuring that all visitors feel welcome and comfortable throughout their experience in clinic.
  • Provide directions to claimants and their families over the telephone therefore a good knowledge and understating of local bus routes, train stations, taxi's and parking is very important.

What we're looking for:

  • Previous experience as a receptionist / customer service / customer facing role.
  • Experience in liaising with clients / customers via telephone.
  • Good knowledge of Microsoft Office packages.
  • Ability to communicate clearly and concisely both verbally and written.
  • Customer service ethos and be of a friendly disposition

What's in it for you?

  • 23 days' holiday (rising to 27) with the opportunity to buy extra leave
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at *************** or call and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Birmingham- Gateway House

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent

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