Administrator/Receptionist
3 weeks ago
Job Description:
Administrator/Receptionist
Solihull Clinic, B91 3RT
Permanent
£25,250 + Excellent benefits
Full time – 40 hours a week (Monday to Friday between the hours of 7am to 8pm so some flexibility needed. Saturdays included)
We make health happen.
Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.
Role Overview
As the Administrator/Receptionist no day is the same in this fast-paced, busy and varied role. As well as the background administrative tasks you will meet and greet our customers, making them feel at ease and comfortable. You will thrive on delivering exceptional customer service, even under challenging circumstances.
You'll help us make health happen by:
- Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout
- Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails
- Ensure all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms
- Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA
- Assist in bookings of mammograms and MSK referrals (where delivered at the centre)
- Post – collect, open, date stamp, distribute incoming post, and post outgoing post.
- Generate letters as required by the business.
- Monitor stocks and order goods when required.
- Process invoices/delivery notes as per Bupa policy
- Play an active part in ensuring well-presented facilities
Key Skills / Qualifications needed for this role:
- Administrative experience in a healthcare environment
- Customer service experience and highly customer focussed.
- Ability to prioritise workload and ability to separate the urgent from the important.
- Excellent interpersonal, written and verbal communication skills.
- Excellent organisation and time management skills.
- Good attention to details
- Excellent team working skills and able to work collaboratively.
- Adaptable to change
- Pro-active and a willingness to learn
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
- Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Support with travel costs via a season ticket loan or cycle2work
- Various other benefits and online discounts
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Full timeJob Area:
Locations:
Clinic & Dental - Solihull-
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