Guest Experience Expert

1 month ago

Glasgow, Glasgow City, United Kingdom Marriott Full time

Job Number

Job Category Rooms & Guest Services Operations

Location Glasgow Marriott Hotel, 500 Argyle Street, Glasgow, Scotland, United Kingdom

Schedule Part-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Title : Guest Relations Expert – Front Office

Rate of pay: Competitive

Contract: Fixed Term Maternity Cover until July 2025

The Glasgow Marriott is looking for an enthusiastic and passionate Guest Relations Expert to join our wonderful team. The Guest Experience Expert sets the tone for every guest's stay with a warm welcome, and you'll be ready to answer to any questions and happy to offer information about the hotel services, facilities, and local area. You will take on responsibility for all functions relating to guest experiences, assuming responsibility of all hotel software systems, balancing all outlets to Opera and resolving discrepancies.

Apply to join the Marriott family and #1 leader in Hospitality, where you can be inspired by what is possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott Be you.

The impact you'll make.

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

What you'll do.

  • Process guest check-ins, assigning rooms and activating room keys.
  • Answer, respond to and process all guest calls, messages, questions or concerns.
  • Accurately record all relevant room and F&B statistics.
  • Check daily ledger accounts for correctness, resolving any discrepancies.
  • Give guests information and directions regarding property and local areas of interest.
  • Process check-outs and resolving any disputed charges.
  • Assist Front Office Supervisor whenever necessary to ensure smooth shift operations.
  • Process payments and room charges.
  • Confirm reservations and cancellations, running daily reports on the number of arrivals and departures.

Who we are looking for.

We are looking for an enthusiastic, motivated individual who we anticipate will have worked in a similar role within the hospitality or travel and tourism industry. The ideal candidate will be a team player who is a fast learner, adaptable and has exceptional attention to detail, interpersonal and communication skills. You will need to be extremely efficient and professionally skilled in:

  • A warm, people-oriented demeanour.
  • A team -first attitude.
  • Positive outlook and outgoing personality.
  • Flexibility, problem-solving skills, and multi-tasking ability.
  • The ability to stand, sit, or walk for extended periods of time across a work shift.
  • Previous experience in a similar hospitality setting preferred.

Perks you deserve.

  • Discounted stays at Marriott hotels worldwide
  • Free use of Leisure Club facilities
  • Employee Assistance Programme
  • Dedicated benefits website with access to discounts, rewards, and perks to top brands
  • Free meal on shift
  • Staff car parking whilst on shift
  • Learning + Development Opportunities

A little more about us..

GLASGOW MARRIOTT HOTEL

Undergoing exciting refurbishment in 2024, the Glasgow Marriott Hotel offers welcoming comfort with a modern style, ideally situated in the city centre near premier attractions like OVO Hydro, Hampden Park, and the University of Glasgow. The Front Office Team recently moved into their newly refurbished public area quarters and our associates are eager to start connecting with guests about the refreshing transformation in this buzzing and vibrant city.

The Marriott International brand has more than 500 global locations; we advance in the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.


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