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Housekeeping Team Member

2 months ago

Glasgow, Glasgow City, United Kingdom Sandman Hotel Group Full time
Job Summary

We are seeking a highly motivated and detail-oriented Housekeeping Room Attendant to join our team at Sandman Hotel Group. As a key member of our housekeeping team, you will be responsible for ensuring the highest level of cleanliness and comfort for our guests.

Key Responsibilities
  • Clean rooms according to Sandman Hotels standards
  • Maintain an up-to-date knowledge of all chemicals and cleaning products, and the correct handling procedures
  • Respond to guests and staff inquiries, requests, and complaints in a prompt and courteous manner
  • Ensure all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift
  • Ensure all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk
  • Take personal responsibility for equipment, ensuring it is operated correctly and secure at all times
  • Report any unusual or suspicious persons/activities happening in the area of security to the manager
  • Report any maintenance issues, including burned-out light bulbs
  • Check under bed, drawers, and closet for left-behind articles and/or trash
  • Clean sink and fixtures and restock all terry, soap, glasses, comment cards, coffee, and other amenities
  • Clean coffee pots when needed, ensuring pots are plugged in
  • Arrange furniture following use by guests
  • Ensure security of guest rooms and privacy of guests
  • Perform Laundry tasks when necessary, including collect, sort, transport laundry at the beginning of each shift
  • Remove laundry from dryers and fold immediately to prevent wrinkling
  • Stock linen supply room with clean linens for use for next day
  • Laundry to include: bed linens, blankets, Duvets/Comforters, towels & face cloths, and restaurant table linens. At end of day, all cleaning cloths will also be washed, dried, and folded for housekeeping needs
  • Small mending repairs required as needed
  • Perform Houseperson duties if required
Requirements
  • Excellent customer relations
  • Must have time-management skills
  • Adaptable to change and be able to handle multiple priorities under pressure
  • Eager and focused to exceed guest expectations
Benefits
  • 28 days holiday per annum
  • Additional holiday with length of service milestones
  • Flexible schedule
  • Pension
  • Rewards and recognition
  • Growth opportunities
  • Dedicated Training Programme
  • Team, Friends, and Family Hotel rates
  • Up to 40% of food discounts
  • Referral Bonus starting at £250
  • X3 complimentary nights stays to use in the UK, Ireland, or North America
  • Education & Skills Development Reimbursement program