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Guest Experience Coordinator

2 months ago

Glasgow, Glasgow City, United Kingdom YOTEL Glasgow Full time

About the Role

The Front Desk Associate working at YOTEL Glasgow is a key position that requires a high level of customer service and communication skills. As a member of our Mission Control Crew, you will be responsible for ensuring a seamless experience for our guests, from check-in to check-out.

Key Responsibilities

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Process payments, handle guest complaints, and maintain a high level of accuracy with transactions.
  • Work collaboratively with other departments to ensure a smooth and efficient guest experience.

Requirements

  • Previous experience as a hotel Receptionist or in a similar customer-facing role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.