Guest Services Coordinator

3 weeks ago


Glasgow, Glasgow City, United Kingdom RBH Full time

RBH Hospitality Management - Guest Services Coordinator

We are excited to announce an opportunity for a Guest Services Coordinator at our newly established hotel, part of a prestigious brand portfolio. This role is essential in creating a welcoming atmosphere for our guests and ensuring their needs are met throughout their stay.

JOIN OUR TEAM

At RBH, we recognize that our employees are our greatest asset. We prioritize their well-being and foster a culture of diversity, sustainability, and individuality. Our commitment to these values has earned us recognition as one of the Top 30 Best Places to Work in Hospitality.

A DAY IN THE LIFE OF A GUEST SERVICES COORDINATOR

As a Guest Services Coordinator, you will report directly to the Front of House Manager. Your daily responsibilities will include:

  • Greeting guests and serving as their initial point of contact
  • Documenting guest requests and issues
  • Handling incoming calls from potential customers and guests
  • Performing administrative duties
  • Providing concierge services
  • Preparing invoices and processing payments
  • Addressing guest inquiries regarding the hotel and local attractions
  • Guiding guests to our dining and bar facilities

WHAT WE SEEK IN YOU

We value personality and potential, but here are some key attributes we look for:

To excel in the role of Guest Services Coordinator, you should possess the following qualities:

  • Enthusiastic and motivated
  • Excellent communication and interpersonal skills
  • Adaptable and flexible
  • Previous experience in hotel reception or customer service is preferred

WHAT WE PROVIDE

We offer a comprehensive benefits package designed to enhance our workplace culture:

  • Discounted accommodation rates for you and your friends & family
  • Monthly service charge bonuses
  • Additional holiday for your birthday
  • Flexible work arrangements
  • Pension plan
  • Discounted gym memberships
  • Discounts at various retailers and entertainment venues
  • Team-building social events
  • Employee Assistance Program with counseling support
  • Opportunities for internal development and career progression
  • Complimentary meals during shifts, saving you significantly
  • And more...

For further details about our benefits, please inquire during the interview process.

EQUAL OPPORTUNITIES

RBH Hospitality Management is committed to creating a diverse workforce and maintaining an inclusive, people-first culture. We welcome applicants from all backgrounds.

#LifeatRBH



  • Glasgow, Glasgow City, United Kingdom Kimpton Hotels & Restaurants Full time

    Guest Services Coordinator (Full-Time)We are seeking a dedicated and enthusiastic Guest Services Coordinator (Full-Time) to join our team at Kimpton Hotels & Restaurants, where your individuality will shine as you create meaningful connections with our guests. At Kimpton Hotels & Restaurants, we strive to provide an exceptionally personalized experience for...


  • Glasgow, Glasgow City, United Kingdom RBH Hospitality Management Full time

    RBH HOSPITALITY MANAGEMENT - Guest Services CoordinatorWe are excited to introduce our newly established hotel, a part of a prestigious brand portfolio, located in a vibrant city center.JOIN OUR TEAMAt RBH, we recognize that our employees are our greatest asset. We prioritize their well-being and embrace diversity in our workplace. Our commitment to...


  • Glasgow, Glasgow City, United Kingdom AECOM Full time

    Job DescriptionAs a Guest Services Coordinator, you will play a vital role in ensuring that every visitor experiences a warm and professional atmosphere upon entering our facilities. Your enthusiasm for delivering outstanding service will enable you to thrive in a dynamic and fast-paced setting. You will be the first point of contact for guests, providing...


  • Glasgow, Glasgow City, United Kingdom AECOM Full time

    Job DescriptionAs a Guest Services Coordinator, you will play a pivotal role in creating a welcoming atmosphere that reflects the company's commitment to exceptional service and professionalism. Your enthusiasm for delivering outstanding experiences will be essential in a dynamic and fast-paced environment. You will be the first point of contact for guests,...


  • Glasgow, Glasgow City, United Kingdom Dakota Glasgow Full time

    Join Our Team as a Reception Operations SpecialistAt Dakota Glasgow, we are on the lookout for a personable and organized individual to fill the role of Reception Operations Specialist. This position is ideal for someone who thrives in a fast-paced environment and enjoys providing exceptional service to guests.COMPENSATION AND EMPLOYMENT TERMSThe position...


  • Glasgow, Glasgow City, United Kingdom YOTEL Glasgow Full time

    About the RoleThe Front Desk Associate working at YOTEL Glasgow is a key position that requires a high level of customer service and communication skills. As a member of our Mission Control Crew, you will be responsible for ensuring a seamless experience for our guests, from check-in to check-out.Key ResponsibilitiesProvide exceptional customer service to...


  • Glasgow, Glasgow City, United Kingdom YOTEL Glasgow Full time

    About the RoleThe Front Desk Associate working at YOTEL Glasgow is a key position that requires a high level of customer service and communication skills. As a member of our Mission Control Crew, you will be responsible for ensuring a seamless experience for our guests, from check-in to check-out.Key ResponsibilitiesProvide exceptional customer service to...


  • Glasgow, Glasgow City, United Kingdom Sonder Full time

    About Sonder Sonder is dedicated to transforming the hospitality landscape, ensuring exceptional stays for all guests. Each of our properties is uniquely designed, offering a blend of rooms, suites, and apartments tailored to diverse preferences. Our mobile application enhances the guest experience, allowing seamless navigation from check-in to checkout,...


  • Glasgow, Glasgow City, United Kingdom Whitbread Full time

    Position: Front of House Team MemberLocation: Premier Inn, Glasgow City Centre SouthOverview:Become a vital part of our hospitality team at Premier Inn. As a Front of House Team Member, you will be the welcoming face for our guests, utilizing your engaging personality and exceptional customer service skills to ensure a pleasant experience.Key...


  • Glasgow, Glasgow City, United Kingdom whitbread Full time

    We are excited to announce an opportunity at our Premier Inn location. This role offers a part-time commitment of 15 hours per week, with competitive hourly compensation. Guest Services Associate – Premier Inn Join us as a Guest Services Associate at Premier Inn, where your welcoming demeanor and exceptional customer service skills will create a...


  • Glasgow, Glasgow City, United Kingdom Marriott North East & Scotland Cluster Full time £13

    POSITION OVERVIEW While professional experience and qualifications are essential for this position, it is equally important to possess the preferred interpersonal skills before submitting your application. You embody the role of a host, a problem solver, and a keen observer all at once. With extensive experience in daily hotel operations, you have a...


  • Glasgow, Glasgow City, United Kingdom whitbread Full time

    Join Our Team as a Duty Manager We are excited to announce an opportunity for a Duty Manager position within our esteemed hotel chain. This role is pivotal in ensuring that our guests receive an exceptional experience during their stay. Role Overview: As a Duty Manager, you will oversee the daily operations of the hotel, ensuring that all...


  • Glasgow, Glasgow City, United Kingdom YOTEL Glasgow Full time

    Join Our Team as an Overnight Guest Services AssociateAbout the PositionWe are seeking a dedicated individual to become a part of our Mission Control Crew (Reception) at YOTEL Glasgow as an Overnight Guest Services Associate.Key Responsibilities:Provide exceptional service to our guests, ensuring their experience is smooth and enjoyable.Monitor hotel...


  • Glasgow, Glasgow City, United Kingdom YOTEL Glasgow Full time

    Join Our Team as an Overnight Guest Services AssociateAbout the PositionWe are seeking a dedicated individual to become a part of our esteemed Mission Control Crew (Reception) at YOTEL Glasgow as an Overnight Guest Services Associate.Key Responsibilities:As an essential member of our team, you will:1. Engage with our valued guests, ensuring their experience...


  • Glasgow, Glasgow City, United Kingdom Vigilant Security Full time

    Join Our Team as a Safety and Service CoordinatorWe are on the lookout for several highly skilled Safety and Service Coordinators to enhance our team at Vigilant Security.A warm greeting from our personnel sets the tone for our visitors' experiences. The role of the Safety and Service Coordinator is to ensure the utmost level of client care while delivering...


  • Glasgow, Glasgow City, United Kingdom Stonegate Group Full time

    Join Our Dynamic TeamWe are excited to announce that we are on the lookout for motivated individuals to become part of our team at Stonegate Group as Hospitality Team Members. No previous experience is necessary as comprehensive training will be provided. We are looking for collaborative individuals who can connect with fellow team members and provide...


  • Glasgow, Glasgow City, United Kingdom CH&CO Full time

    Key Responsibilities Deliver food and beverages with exceptional quality and presentation. Prepare service areas and counters to ensure cleanliness and an inviting atmosphere. Accurately manage cash transactions and operate the till. Collaborate with team members to ensure food availability during peak service times. Embrace your role with enthusiasm and...


  • Glasgow, Glasgow City, United Kingdom The Salvation Army Full time

    Location: Eva Burrows First Stop Project Working hours: 23 hours per week - (Evening/ Saturday/ Sunday) Interview Date: To be confirmed The Salvation Army is dedicated to providing assistance and emergency housing for individuals experiencing homelessness in the South Lanarkshire region. We are seeking a committed Concierge to become part of our...

  • Security Officer

    1 day ago


    Glasgow, Glasgow City, United Kingdom Vigilant Security Full time

    About the RoleVigilant Security is seeking a highly experienced and customer-focused Security Officer to join our team as a Guest Service Ambassador. As a key member of our security team, you will be responsible for providing a 5-Star front of house service while maintaining a subtle yet visible security presence.Key ResponsibilitiesDeliver a consistently...

  • Security Officer

    19 hours ago


    Glasgow, Glasgow City, United Kingdom Vigilant Security Full time

    About the RoleVigilant Security is seeking a highly experienced and customer-focused Security Officer to join our team as a Guest Service Ambassador. As a key member of our security team, you will be responsible for providing a 5-Star front of house service while maintaining a subtle yet visible security presence.Key ResponsibilitiesDeliver a consistently...