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Guest Services Coordinator
2 months ago
Join Our Team as a Reception Operations Specialist
At Dakota Glasgow, we are on the lookout for a personable and organized individual to fill the role of Reception Operations Specialist. This position is ideal for someone who thrives in a fast-paced environment and enjoys providing exceptional service to guests.
COMPENSATION AND EMPLOYMENT TERMS
The position offers a competitive annual salary of £25,000, along with a permanent contract requiring a minimum of 37.5 hours per week. Typical shifts are scheduled between 07:00-15:00 or 15:00-23:00, covering any five days of the week.
KEY RESPONSIBILITIES
- Perform reception duties including greeting guests, managing check-ins and check-outs, and fulfilling various guest requests.
- Maintain a high standard of guest service in line with our core values, ensuring each guest feels valued and recognized.
- Develop a thorough understanding of our Front Office management systems.
- Collaborate effectively with other departments to ensure seamless communication and support.
- Assist guests with additional services to enhance their experience, such as making dining reservations and providing directions.
EMPLOYEE BENEFITS
As part of our team, you will enjoy a range of benefits designed to support your well-being and professional growth, including:
- 40% discount on stays at any Dakota location.
- 25% discount on food and beverages at Dakota.
- Access to our Employee Assistance Program, which offers mental health support and counseling.
- Discounted gift card platform and daily rewards for shopping vouchers.
- Additional holiday day on your first anniversary.
- Flexible working options to support family needs.
- Complimentary meals during shifts and provided uniforms.
- Incentives for referring friends to join our team.
- Free eye tests for display screen equipment users.
- Continuous professional development opportunities, including training and certifications.
ABOUT DAKOTA GLASGOW
Dakota Glasgow is part of a growing lifestyle brand known for its stylish accommodations and vibrant dining experiences. We pride ourselves on delivering attentive service and fostering a positive work culture. Our commitment to employee development has earned us recognition as one of the top employers in the hospitality industry.
IDEAL CANDIDATE PROFILE
The successful candidate will possess:
- A minimum of two years of experience in a hospitality role, preferably within a hotel setting.
- Strong administrative skills with the ability to manage multiple tasks efficiently.
- Excellent communication skills and a genuine passion for guest service.
- A proactive approach to problem-solving and teamwork.
- Flexibility to work varied shifts as needed.
- Physical stamina to manage the demands of the role.
We look forward to welcoming a new member to our dedicated team who shares our commitment to excellence in guest service.
